Sales Support Coordinator; Maternity Cover

Sales Support Coordinator (Maternity Cover)

Henstridge

Hours:

Full-time, Monday-Friday, 7:30 am-4:30 pm (40 hours per week)

Contract:

12‑13 month maternity cover, with potential to extend or become permanent

Salary: £26,000‑£28,000 per annum (depending on experience)

Start Date:

ASAP

My client is a dynamic and ambitious manufacturing business. They are recognised as one of the most technically proficient firms in the industry, combining strong technical expertise with exceptional customer service.

This is a 100% office-based Sales Support Coordinator role, providing administrative and customer service support to both customers and out-of-office sales staff. You will be central to ensuring smooth order processing, accurate documentation, and timely responses to customer queries. This is a junior-level position, ideal for someone with strong customer service and administrative skills rather than sales experience.

• Process and amend customer orders using company systems
• Handle customer enquiries via phone, email, and web forms
• Manage MSDS (Material Safety Data Sheet) requests and checks
• Administer and maintain the customer portal
• Coordinate sample requests and arrange appropriate transport
• Support complaint case files and assist with SOP (Standard Operating Procedures) administration
• Produce and maintain price lists, dashboards, data uploads, and routine sales reports

• Strong computer skills, particularly Microsoft Office; solid Excel skills are essential
• Excellent customer service and communication skills (written and verbal)
• High level of accuracy and extreme attention to detail, especially when working with price lists and customer data
• Good numerical ability and confidence working with figures
• Strong organisational and time management skills, able to prioritise workload
• Positive attitude and a collaborative team player
• Able to work fully on-site in Henstridge, Monday-Friday, 7:30 am-4:30 pm

• Previous experience in a sales support, customer service, or administrative role
• Experience with customer portals and/or handling MSDS documentation
• Experience with in a manufacturing or technical product environment
• Degree in any discipline (desirable but not essential)

• 24 days' holiday plus bank holidays
• Statutory workplace pension
• Bonus scheme if the role is made permanent
• Free onsite parking
• Ongoing training and personal development opportunities