Service Delivery Manager Apprentice - Level 4 Associate Project Manager Apprenticeship

location: templecombe, united kingdom

thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the uk, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the uk with our products and services.

start date: 6 september 2027

salary: £24,000 per annum

employee type: permanent

location: templecombe

working schedule: monday – friday, 37 hours a week (8 hours monday – thursday, 5 hours friday)

are you passionate about project management and support engineering services? Do you have an inquisitive mind? Are you looking for an employer who will sponsor you through academic study, whilst providing valuable and exciting on-the-job experience within a global, innovative and industry-leading organisation? If so, read on to see what thales has on offer…

• earn while you learn with a competitive salary
• gain hands‑on, job‑specific training and real‑world experience
• achieve a recognised professional qualification
• secure a permanent role from day one
• have your tuition fees fully paid
• build valuable experience and develop your career
• work in a high‑profile role where you can make a real impact from the start
• learn from experienced professionals and develop skills that will support your long‑term career growth

services teams all around thales uk are responsible for the deployment and delivery of services to our customers. The services job family has people working in many different roles pursuing outstanding outcomes for our customers, from service delivery managers, product support engineers, and spares & repairs coordinators, who are all collectively focused on outstanding service delivery.

service delivery managers (sdm) are responsible for the co‑coordination and the delivery of services and programmes for thales internal and external customers. This service delivery ranges from spares and repairs to the provision/availability of a capability.

the sdm plays a vital role in creating and maintaining customer relationships. The sdm acts as the link between the customer and the uk services operational delivery teams. It is the mission of the sdm to always strive to exceed expectations and delight our customers.

customer relationship management is key to service success to ensure we pre‑empt customer needs and offer solutions that add value.

• integrated logistic/product support engineering management
• customer relationship management
• operational strategy
• project management & business finance
• digital operations
• leadership
• communication & collaboration
• problem‑solving & decision making
• commercial awareness

you will study towards the level 4 associate project manager apprenticeship with the apprentice academy
.

the programme is delivered through a virtual learning model, combining:

• live virtual lectures
• 1-2-1 coaching calls
• online learning resources
• self‑directed learning activities

throughout the programme, you will combine study with practical workplace experience, developing both academic knowledge and professional skills.

to apply, you will need:

• 2 a levels grade c or above in any subject or equivalent level 3 qualification such as btec diploma (mm), t level (merit) or level 3 apprenticeship

• 5 gcses grade 4-9 (a-c) including english and maths

please note that applicants who already hold a relevant degree will not be eligible for this programme.

• competitive salary of £24,000…