Receptionist​/Front Office Coord

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Full Time Clerical Winchester, KY, US

Sterling Health Care

The Medical Receptionist/Front Office Coordinator is responsible for coordinating all administrative duties associated with a patient’s visit to the office. This role serves as the first point of contact for patients, ensuring a welcoming, efficient, and organized front office experience. The Medical Receptionist manages patient check‑in and check‑out processes, schedules appointments, verifies insurance, maintains accurate records, and supports overall clinic operations to ensure smooth patient flow and exceptional customer service.

An employee in this position may be called upon to do any or all of the following essential duties:

• Ensure the patient entry area is unlocked each morning.
• Perform the daily backup of the computer system.
• Prepare daily schedules for providers and nursing staff.
• Answer incoming phone calls, address caller needs, or route calls appropriately.
• Schedule patient appointments, including clinic visits.
• Prepare outgoing mail, maintain the postage meter, and order postage as needed.
• Maintain printer and copier supplies and replace cartridges when necessary.
• Monitor office supplies and maintenance needs; submit purchase requests to the Supervisor when required.
• Register each patient and ensure a complete and accurate check in process, including verifying personal and insurance information at every visit and collecting/posting applicable copays.
• Complete the check out process to ensure all provider follow up orders are carried out.
• Perform the daily batch update.
• Manage daily receivables.
• Inform patients of delays in a timely and courteous manner.
• Appropriately handle patient complaints and concerns.
• Assist medical providers as needed, including returning phone calls.
• Shut down office machines and lock the patient entry area at the end of the workday.
• Perform other duties as assigned.

Full-time, non-exempt position. Occasional evening and weekend work may be required based on operational needs.

Required

• Maintain patient confidentiality at all times.
• Demonstrate courtesy and respect toward patients and coworkers.
• Ability to work effectively with providers, staff, and practice manager/designee.
• Ability to work independently, set priorities, and coordinate multiple tasks.
• Ability to work under pressure and adapt to changing demands.
• Strong judgment and decision‑making skills.

Required

• High School Diploma or GED

Preferred

• Associate’s degree in medical information technology
• Knowledge of HIPAA regulations
• Athena software experience (for medical)
• Revolution software experience (for vision)

• Finger dexterity:
  Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Grasping:
  Applying pressure to an object with the fingers and palm.
• Hearing:
  Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Reaching:
  Frequently required to reach with hands and arms forward and above the head.
• Mental Acuity:
  Ability to make rational decisions through sound logic and deductive processes.
• Speaking:
  Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
• Visual Acuity:
  Must have sufficient visual acuity to perform tasks such as…