Director of Patient Access

Overview

Job Description - Director of Patient Access )

Clark Regional Medical Center

• Position: Director of Patient Access
• Reference:

• This position is directly responsible for the overall operation of Access Services. The Director ensures programs align with the Medical Center's strategic initiatives with emphasis on the overall patient experience. The director provides oversight for access services that facilitate patient access including financially securing patient payments prior to or at time of care, avoiding bad debt related to unauthorized hospitalizations or procedures, un-sponsored care or incorrect patient payor or demographic data;
  
  and enhances patient/family and physician/provider satisfaction. The Director assures hospital compliance with Advanced Beneficiary Notification (ABN), Medicare as Secondary Payor Questionnaire (MSPQ), Advanced Directives, Patient Bills of Rights, medical necessity, observation status, and other regulatory guidelines.
• Reports to Chief Financial Officer.

• Develops and implements departmental goals, plans, and standards consistent with the clinical, administrative, legal, and ethical requirements/objectives of the organization.
• Directs and evaluates departmental operations, including patient care delivery, information technologies, service level determination, and complaint management, to achieve performance and quality control objectives.
• Plans and monitors staffing activities, including hiring, orienting, evaluating, disciplinary actions, and continuing education initiatives.
• Prepares, monitors, and evaluates departmental budgets, and ensures that the department operates in compliance with allocated funding.
• Coordinates and directs internal/external audits.
• Creates and fosters an environment that encourages professional growth.
• Ensures department stays focused on their important role in the continuum of care.