Certified Medical Assistant CMA

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Full Time Technical Winchester, KY, US

Sterling Health Care

Certified Medical Assistant – CMA

Employment Status:Full Time

FLSA Status:Non-Exempt

Department:Clinical

Primary

Work Location:

Designated Clinic

Effective Date:12/12/2014

Revised Date:02/06/2026

The Certified Medical Assistant (Clinical Support Specialist) is responsible for assisting with all aspects of patient care to ensure smooth patient flow and a exceptional patient experience. This role supports providers by performing clinical tasks, preparing patients for examinations, documenting medical information, and coordinating care needs throughout the visit. The Certified Medical Assistant plays a key role in maintaining an efficient, patient‑centered environment while upholding the highest standards of quality, safety, and professionalism.

An employee in this position may be called upon to do any or all of the following essential duties:

• 1. Prepare patients for medical examinations, including measuring and recording vital signs, documenting the chief complaint, and entering information into the Electronic Health Record.
• 2. Assist medical providers during examinations and procedures.
• 3. Collect patient samples and prepare specimens for laboratory analysis.
• 4. Post and monitor lab charges and complete lab requisitions.
• 5. Perform quality control checks on laboratory equipment.
• 6. Prepare, stock, clean, and maintain exam rooms and equipment for patient visits.
• 7. Triage patients and respond to inquiries in person or by telephone.
• 8. Monitor laboratory and patient care supplies and submit purchase requests to the Supervisor as needed.
• 9. Maintain OSHA standards in laboratory and patient care areas, including completion of cleaning logs.
• 10. Maintain records of outside testing and ensure results are received and documented.
• 11. Maintain the recall list and send recall reminders to patients.
• 12. Carry out provider orders, including notifying patients of test results.
• 13. Educate patients and families regarding conditions, medications, and self‑care instructions.
• 14. Screen and process medication refill requests according to provider instructions.
• 15. Obtain prior authorizations for surgeries, procedures, and medications as required.
• 16. Address and resolve patient complaints appropriately.
• 18. Perform other duties as assigned.

Full-time, non-exempt position. Occasional evening and weekend work may be required based on operational needs.

Required

• Maintain patient confidentiality at all times.
• Demonstrate courtesy and respect toward patients and coworkers.
• Ability to work effectively with providers, staff, and practice manager/designee.
• Ability to work independently, set priorities, and coordinate multiple tasks.
• Ability to work under pressure and adapt to changing demands.
• Strong judgment and decision‑making skills.

Required

• High School Diploma or GED
• Successful Completion of Accredited CMA Program and Current Certification through National Registry Exam

• Finger dexterity: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Grasping:
  Applying pressure to an object with the fingers and palm.
• Hearing:
  Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Reaching:
  Frequently required to reach with hands and…