Multi-Unit Team Leader

Multi-Unit Team Leader at H&R Block — Lexington, KY. This role provides leadership over three H&R Block tax offices, leading customer-centric teams to accelerate seasonal tax business. Prior tax preparation experience is not required.

You will start with a flexible part-time schedule in the fall and transition to full-time from January to April, including evenings and weekends as needed. This role is in-person and not remote. Travel between offices is required.

• Provide leadership over three tax offices and develop the performance and engagement of associates across all offices
• Deliver an outstanding client experience and achieve office growth objectives
• Lead daily team meetings and communicate essential information to tax office associates
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager to create and implement office-level growth plans and client growth targets, including local partnerships and community involvement
• Assist the DGM in recruiting and interviewing candidates for tax office positions
• Conduct timely performance reviews and coordinate with the Associate Relations Center to address performance concerns
• Create an engaging team environment by training and coaching associates, recognizing outstanding contributions
• Prepare associate work schedules, ensure accurate timekeeping, and manage labor across offices
• Travel between offices as required
• Prepare tax returns as needed, after successful completion of the Income Tax Course or Tax Knowledge Assessment

• People management experience with the ability to grow and develop associates
• Experience executing growth plans and leading toward a growth culture
• Strong decision-making and judgment skills; able to operate in a fast-paced environment with minimal supervision
• Strong interpersonal and communication skills with a customer-centric mindset
• Computer proficiency with MS Office
• Bachelor’s degree in a related field, or a high school diploma with equivalent experience
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)

We invest in our people and offer benefits to support health, wellbeing, and financial wellness.

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, to help you build healthy habits
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Medical Coverage, 401k, and Employee Stock Purchase Plan (eligibility may apply)
• See all benefits at

We are committed to a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic self and belong to the team. We are an equal employment opportunity employer, and we celebrate diversity in the workplace.

• Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not a job offer or guarantee of employment.