Agent Experience Coordinator

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At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real‑estate industry with our end‑to‑end platform that empowers residential real‑estate agents to deliver exceptional service to seller and buyer clients. As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices.

You will oversee office management, ensuring smooth operations and maintaining Compass office standards. You will support customers in understanding Compass, using our tools and programs, assisting with marketing requests, and more. As an AEC you are passionate about customers, delivering a world‑class experience, and partnering with the rest of the agent experience team when support is needed.

Please note: this role is 100% in‑office based in Winchester, MA (41 Thompson St).

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in‑office event setup, and providing first‑line support for office‑related needs;
• Maintain overall appearance and organization of the office, manage supply inventory, and elevate facilities issues;
• Support the adoption of Compass technology and adjacent services by providing 1:1 support;
• Provide basic marketing support by answering questions, creating collateral from templates, and liaising with marketing specialists for complex requests;
• Collaborate with team members and departments to champion questions and feedback on behalf of agents;
• Answer basic questions and troubleshoot issues related to technology/devices, conference‑room hardware, enterprise systems, etc.;
• Provide ad‑hoc administrative assistance as needed, such as sales‑meeting preparation, data entry, and office‑wide communications;
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change.

• 1–2 years of previous experience in customer service, office management, hospitality, or operations;
• Previous experience in real estate (a plus);
• Experience working with enterprise technology (Zendesk, Salesforce, Confluence, etc.) (a plus);
• Excellent listening skills, connectivity with others, and empathy for customers’ pain points;
• A passion for creating community within a space and encouraging in‑office interaction, bonding and engagement;
• Strong problem‑solving and analytical skills, able to adapt and formulate solutions quickly;
• Strong verbal communication and presentation skills;
• Meticulous attention to detail and highly organized;
• Ability to work in the office during standard operating hours;
• Ability to lift up to 25 lbs.

The base pay range for this position is $22.00–$26.00 per hour; however, the base pay offered may vary depending on job‑related knowledge, skills, and experience. Bonuses and restricted stock units may be part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele‑health, dental, and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance;
Maven (a support system for new parents);
Carrot (fertility benefits);
Urban Sitter (caregiver referral network);
Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self.
At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, and where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth, and mobility. As an equal‑opportunity employer, we offer competitive compensation packages, robust benefits, and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Los Angeles County Fair Chance Notice.

• Entry level

• Full‑time

• Sales and Business Development

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