Floral Designer; Year Round Winchester

SUMMARY

Mahoney’s is a family-owned and operated independent garden center with 7 retail locations in the Greater Boston Area and Cape Cod. For over 60 years, we have taken pride in offering the highest selection of quality plants, yard products, and gardening accessories – with outstanding customer service to match!

We employ customer-driven people that are dedicated to creating a refreshing and helpful shopping experience. For our employees, we offer a fun, fast-paced, and challenging workplace with the opportunity for growth. We are committed to maintaining a work environment that encourages trust, hard work, efficiency, self-motivation, initiative, continuous improvement, and teamwork. We provide an opportunity for personal and professional growth and a great employee discount
, as well!

The responsibility of the Floral Designer is to support the Floral Manager in the design and execution of both standard floral designs as well as all customized floral customer requests. Assist the Floral Manager in the retrieval and communication of all online and in-person of floral requests to the floral staff as needed. For all designated projects including large scale weddings and funerals, lead the design process, guiding and supporting customers as needed.

Additional tasks include the timely and efficient completion and maintenance of departmental displays and the vitality of inventory health and supporting the Floral Manager in the training of new team members. Maintain communication with both customers and floral assistants as needed to ensure all arrangements, requests and tasks are completed with the highest quality.

• Support the Floral Manager in the retrieval, communication, and execution of all floral orders across all channels including online orders through the POS system
• Communicate with the floral manager on the arrival and retrieval of floral deliveries and the arrangement and storage of product
• Maintain the floral vitality of all inventories including the watering, cutting, and pruning of floral inventory
• Ensure that all standard floral arrangements are prepared, executed, and priced by floral assistants in a timely and accurate manner in accordance with approved company standards, supporting floral assistants as needed
• Utilize knowledge of floral inventory and availability to assist customers in the design and arrangement of unique floral arrangements, offering recommendations and substitutions based on customer selections
• Support the Floral Manager in the direction and delegation of floral assistants to ensure all department tasks including order creation, display arrangements and housekeeping tasks are completed in a timely and accurate manner
• Provide training to all new floral staff on floral maintenance practices including vitality upkeep, arrangement designs as well as the use of the POS software and retrieval of online customer requests all in accordance with company standards
• Support the completion of all housekeeping tasks including the sweeping, cleaning, and restocking of floral inventory as assigned by the Floral manager
• Assist the Floral Manager in the maintenance of floral inventory, communicating low inventory levels in a timely and accurate manner and offering informed replenishment recommendations as needed
• Complete all other tasks as assigned

• Customer Focus
• Initiative/Ability to Learn
• Ability to work in a fast-paced environment
• Ability to develop productive working relationships with colleagues both inside and outside of the organization
• Attention to Detail
• Well-organized
• Project Management Skills

3+ years’ experience working in a floral setting, designing floral arrangements or work experience in the retail, horticultural, or garden shop industry preferred. A demonstrated ability to offer excellent customer service skills, and strong verbal communication skills. Inclusion of prior design portfolio required. Prior experience working with a POS system preferred but not required. Working knowledge of Microsoft Office including Outlook, Word, and Excel.

This job operates in an active retail store…