Passenger Assistant Coordinator

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Job Reference: HCC
623377
Salary Range: £33,178 - £36,369 per annum
Work Location: Elizabeth II Court, Winchester (Hybrid Working)
Hours per week: 37
Contract Type: Permanent
Closing Date: 22 March 2026

Early applications are encouraged as we may close the advert ahead of the stated closing date.
Joining the School Transport Services team as a Passenger Assistant Coordinator
, you will play a pivotal role in ensuring the safe, efficient, and high-quality delivery of passenger assistance for students. You will lead, support, and develop a dedicated workforce, championing best practices in safeguarding, compliance, and service excellence.

• Lead, support, and manage our Passenger Assistant team to ensure safe, consistent, and high‑quality transport service.
• Act as a key point of contact for Passenger Assistants, parents, drivers, and operators, managing enquiries and building strong working relationships.
• Support safeguarding, incident, and accident investigations, ensuring student welfare and high standards of health and safety.
• Oversee recruitment, training, performance management, and compliance for Passenger Assistants.
• Provide effective day‑to‑day line management, including welfare checks, sickness management, and offboarding processes.
• Resolve operational issues promptly, collaborating with internal teams and maintaining accurate records to support smooth service delivery.
• Act as an escalation point for operational issues, working closely with commissioning and triage teams to resolve challenges efficiently.

• Strong organisational and administrative skills.
• Demonstrates solid HR knowledge, including understanding of employee relations, performance management, and compliance processes.
• Skilled in delivering effective training and managing remote teams, ensuring clear communication, engagement, and high-quality performance.
• Excellent customer service and interpersonal skills.
• Experience managing sensitive information in line with data protection requirements.
• Confident IT skills, including Microsoft Office and data management systems.
• Strong communication and problem‑solving abilities.
• The ability to work under pressure, multitask effectively, and manage competing priorities.

Take a look at our Candidate Pack for more information about the Passenger Assistant Coordinator role, team and our values. The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about.
Make sure you explain how you meet these requirements and demonstrate our values, in your application.

• Be part of a supportive, purpose‑driven service that helps students access education safely and confidently every day.
• A rewarding role where your work directly impacts children and families.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.

Applicants can expect to hear from us within two weeks of the advertised closing date.
Please note:
We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.
Other roles you may have experience of may include:
Passenger Assistant Supervisor, Transport Operations Coordinator, School Transport Service Coordinator, Transport Service Liaison Officer, Transport Support Coordinator, Passenger Care and Safety Coordinator, Passenger Assistant Training & Quality Lead.

You may be required to visit other locations within Hampshire, and therefore need to have the ability to travel, as necessary.

The post is subject to a Criminal Records Check. As such, please note that under safer recruitment requirements for Children’s Services, references will be requested prior to interview.

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