Central Support Administrator

Overview

Location - Winchester (6 Month Fixed Term Contract)

Salary: £23,000 - £24,500 (pro-rata and dependent on experience) plus benefits

Who are we and what's the role?

LCP is a leading independent consultancy that uses powerful analytics fused with human expertise to shape a more positive future. We provide market-leading capabilities across pensions and financial services, energy, health, and analytics. Our technology and analytics capabilities are fundamental to what we do, helping us power the possibilities that provide solutions for tomorrow. We strive to help our clients leverage the latest technology and analytics across a range of industries to stay at the forefront of data-driven and digital solutions.

You will be working as part of the on-site central support team, providing comprehensive administrative support for our Pensions Administration department from our Winchester office.

• Answering client helplines where you will be required to perform security checks prior to assisting with queries, or taking change of details by telephone in connection with an individual case
• Opening and scanning of post each day; scanning it to the workflow system and distributing to team members in a timely fashion
• Updating and reconciling postal logs (with both physical and electronic post received each day)
• Retrieving archive files on a daily basis, scanning the required case history to the workflow system
• Provide regular support in the scanning of documentation in line with the departmental paperless policy
• Supporting the departments daily printing needs with individual cases
• Supporting bulk print and mailout exercises in accordance with internal deadlines
• Monitoring of the team’s mailbox, including the allocation of work to the workflow system
• Updating the Portal post log with any submissions received to the mailbox
• Monitoring our Pension Enquires box, forwarding on the emails to the relevant teams
• Assisting the Pensions Administration department in the production or amendment of written or visual material (such as letters, trustee meeting packs, reports, memos and presentations) to LCP’s quality standards using in-house templates and adhering to house-style rules
• Updating of member records on the Pension Administration system and Member Portal. Creating correspondence with agreed member updates such as change of address, surnames, title, forenames, date of birth, date of marriage and expression of wishes in line with service level agreements
• Administration and ownership of ad hoc tasks such as certificate returns, member Identification forms, banking and member satisfaction in accordance with service level agreements
• Support ad hoc requests from the client administration teams such as the booking of internal meetings, including the arrangement of invites, room and ordering of lunches
• Issue and update of calendar invites and make travel arrangements
• Processing of any unidentified post, returned post and reporting appropriately in accordance with GDPR
• Update and inform the team leader and others on the current state of all work in progress and outstanding work

• You ll need to be well-organised and personable ideally with at least a year of experience working within a busy office environment
• The ability to work using your own initiative as well as part of a team
• You ll thrive on working to tight deadlines and delivering excellent customer service in accordance with either internal or client service level agreements
• You are conscientious, reliable, efficient and have a willingness to learn and help
• Accuracy, attention to detail and flexibility are attributes you will have in abundance!

Take a look at our Glassdoor and Career stories pages to see why our people love being here! As well as joining a multi-award winning, fun, collaborative, people first organisation where your personal and professional skills will be developed to make you the best you can be, we offer an attractive benefits package designed to promote your overall wellbeing so that you are able to perform to your full potential both in and out of work.

Currently our core benefits package includes:

For you:

• Profes…