Receptionist, Administrative​/Clerical

Job Title:

Receptionist

Trust

Location:

Hampshire & Isle of Wight Healthcare NHS FT

Location:

Cromwell House, Andover Road, Winchester, SO23 7BT

Hours:

20 hours per week

Working Pattern:
Monday - Friday
Shift Pattern:
Alternative weeks working pattern (phone number removed) and 13:00 – 17:00

Duration: 6 Months

Role

Purpose:

• The role of receptionist is an integral part of the team working in a patient facing clinical setting. The receptionist is generally the first point of contact our visitors and patients have during their hospital visit or telephone communication.

• The post holder is required to be well presented and to welcome visitors, patients, and contractors into the hospital in a professional and friendly manner, answering any queries and directing them to where they need to be, giving reassurance when needed. The receptionist also supports colleagues in ensuring the hospital runs smoothly and efficiently.

• To maintain service user’s confidentiality and exercise discretion in completion of duties.

• To undertake other administration tasks to support clinical and non-clinical staff in their duties.

You’ll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

Key Duties and Responsibilities

• Ensure telephone calls are answered promptly and all queries dealt with effectively and politely.

• Ensure all patients/visitors and contractors arriving at the hospital are welcomed and directed to where they need to be.

• The requesting and allocation of security access.

• Receiving/replying/sending of email communication.

• Proficient use of IT, especially Microsoft office.

• Dealing with incoming and outgoing mail & parcels and monitoring

• Booking of meeting, consultation, and clinic rooms.

• Monitor stock levels and ordering of stationery /office equipment

• The reporting of building faults to the relevant department and to escalate when necessary

• Participate in 1 to 1s & annual appraisals.

• Work flexibly to cover colleagues’ absences where appropriate

• Maintain patient confidentiality

• To remain up to date with all mandatory training

• Ensuring the reception area is tidy and available information is accurate.

• Using judgement and skills with planning and organising.

• Ensure effective communication to building users.

• The issuing and logging of building keys.

• To be able to work independently managing own workload.

• To support the site manager with any projects.

• Update switchboard data base when required.

• To ensure that all contractors to Parklands sign in, have read and signed to demonstrate that they understand the policy for working on site.

• To maintain the Swipe Card Access database and activate Security Access Swipe Cards for members of staff as directed by the Site Supervisor

You’ll have the following skills/experience:

Experience of working in a customer facing / reception or office environment with knowledge of a range of administrative procedures

Keyboard skills and competent use of IT systems

As a member of NHS Professionals, you have fantastic benefits:

· Competitive pay rates- work this week, get paid next week

· Essential support when you need it- 24/7 365 days- call us anytime

· Multi locational- work across neighbouring Trusts

· Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone

· Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term…