Business Support Officer

Select how often (in days) to receive an alert:

Job Reference: HCC
625214

Salary Range: £34,273 - £37,570 per annum

Work Location: Elizabeth II Court, Winchester (Hybrid Working)

Hours per week: 37

Contract Type: Permanent

Opening Date: 30 October 2026

Are you looking for a challenging and diverse role working as part of a friendly and supportive team, with an opportunity to make a real difference?

The Older Adults Strategic Commissioning Team plays an important role in helping to ensure the care and support needs of residents of Hampshire can be met. Responsible for both shaping the care market within Hampshire and overseeing providers contractual obligations, the team works in partnership with a variety of stakeholders to ensure the best possible outcomes for Hampshire’s residents.

Hampshire County Council is committed to working in partnership with independent providers across Hampshire to deliver high-quality care and support to some of our most vulnerable residents. As demand for health and social care services continues to grow and financial pressures increase, data-driven decision making, effective contract management, and strong provider relationships have never been more important.

We are seeking a motivated and proactive Business Support Officer to join our Commissioning and Contract Management team. This is an exciting opportunity to play a key role in supporting the oversight of a diverse portfolio of community care contracts, including domiciliary care, care homes, supported living, and other commissioned care services that make a real difference to people’s lives every day.

Working closely with commissioners, contract managers, providers, and operational colleagues, you will provide high-quality analytical and business support that helps ensure services are delivered effectively, contract performance is monitored, and strategic priorities are achieved.

A significant part of the role will involve using data and digital tools to improve insight and reporting. We are looking for someone who is confident in the use of Microsoft SharePoint Lists, Excel, and Power BI, with the ability to develop dashboards, analyse information, and produce regular market oversight and performance reports that inform commissioning decisions and support service improvement.

You will be based at our Winchester office for one designated day per week, with additional attendance as required to support business activities, team collaboration and stakeholder engagement. The role operates on a hybrid basis, offering flexibility to work remotely for the remainder of the week, alongside occasional travel across Hampshire to support provider engagement, contract monitoring activities and partnership working.

• Provide business support to the Commissioning and Contract Management Team, supporting the effective delivery, administration and monitoring of commissioned services. This will involve managing shared inboxes, triaging enquiries and allocating or responding to correspondence.
• Maintain accurate contract, provider and performance records, ensuring information is up to date, accessible and compliant with governance requirements.
• Coordinate meetings, provider forums and engagement activities, including preparing agendas, recording actions and monitoring progress.
• Act as a key point of contact for providers and stakeholders, promoting effective communication, partnership working and continuous improvement.
• Support contract management activities, including monitoring compliance, tracking contract actions and maintaining key contract information and review schedules.
• Support commissioning projects, service reviews and service developments through action tracking, project…