Client Care Team Member; Veterinary Receptionist

Job Title: Client Care Team Member

Location: Anderson Moores Veterinary Specialists

Job Type: Full-time, Fixed-Term (12 months)

Hours: 40 Hours per week, Monday - Friday

Shifts: Shift pattern is a combination of earlies and lates on a fixed two-week rota. (Plus occasional weekend/bank holiday cover on a rota basis)

• Meeting and greeting clients in a professional, yet sensitive manner
• Answering the telephone, dealing with queries, transferring calls, and taking messages where applicable
• Liaising with referring vets and accurately recording details
• Updating in-house notes system clearly and accurately
• Coordinating appointments with the animals owners
• Discussing finances and pet Insurance details
• Taking card and cash payments
• Accurately carrying out departmental filing
• Building good working relationships with colleagues at all levels
• Assisting with any other ad hoc duties when requested

• Possess excellent communication skills
• Be passionate about animals
• Be able to provide first class customer service
• Be eligible to work in the United Kingdom.
• Previous customer service experience is essential. Reception experience is desirable; however not essential as full training will be given.

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Reimbursement of Pet Insurance fees
• Life Assurance
• Group Pension scheme
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme

• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme