Visitor Operations Assistant

Visitor Operations Assistant

Hours: Part time – 16 hours a week, with the opportunity to increase hours during busy periods

Location: Winchester Science Centre, Winchester, SO21 1HZ

Work pattern: Saturday and Sunday 8:30 am – 5:30 pm with 2 x 30-minute breaks

Salary: £9,030 per annum (aged 18–20) or £10,575 per annum (aged 21+)

Contract: Permanent

Line manager: Visitor Operations Manager

Closing Date: Midday on Tuesday 30 June

We’re looking for an enthusiastic person to join our Visitor Operations team and help create great experiences for the children, families and schools who visit Winchester Science Centre.

As a Visitor Operations Assistant, you’ll work across different areas of the Centre, including admissions, the café, retail and events. No two days are the same. You’ll welcome visitors, support activities, help customers and play an important role in making every visit enjoyable, safe and memorable.

We’re looking for people with a positive attitude, a willingness to learn and a commitment to delivering great experiences for our visitors. In return, you’ll be part of a supportive team while helping Wonderseekers inspire children to develop a lifelong love of science and curiosity about the world around them.

This role is designed for young people who are currently not in employment, education or training and are looking to take their first step into the workplace. No previous experience is required, and full training will be provided.

• Creating a warm and welcoming experience for every visitor, providing friendly, helpful and informative customer service.
• Supporting admissions and ticketing by scanning tickets, welcoming visitors and sharing information about shows, activities and facilities.
• Helping in the café, preparing and serving food and drinks safely, and following food hygiene and allergen procedures.
• Working in the shop, processing sales, restocking products and helping visitors choose gifts and souvenirs.
• Supporting the set up and delivery of events, including school visits, evening activities, private hires and special programmes.
• Helping to keep public areas clean, tidy and welcoming, including exhibition spaces, the café, shop and visitor facilities.
  
  Responding positively to visitor questions and concerns, seeking support from a Supervisor or Duty Manager when needed.
• Following health, safety and safeguarding procedures, including emergency and evacuation processes.
• Encouraging visitors to support the charity through memberships, Gift Aid and other products and services.
• Using tills and payment systems accurately, including handling cash and card payments.
• Working across different areas of the Centre and adapting to changing visitor needs throughout the day.
• Helping with deliveries, stock replenishment and storage, ensuring products are handled safely and presented well.
• Supporting the organisation's sustainability commitments by reducing waste and recycling appropriately.
• Demonstrating reliability, professionalism and a positive attitude through good timekeeping and attendance.
• Being an active member of the team and contributing to a culture of curiosity, collaboration and inclusion.

• A friendly and welcoming approach with enthusiasm for helping visitors have a great experience.
• Confidence communicating with people from different backgrounds and helping them feel valued and included.
• A positive and flexible attitude, with a willingness to work across different areas including the café, shop, events and visitor welcome desk.
• Reliability and commitment to good attendance, timekeeping and contributing positively to the team.
• Ability to remain calm, helpful and professional in busy environments and follow instructions from supervisors and managers.
• Attention to detail and pride in helping maintain a clean, safe and welcoming environment.
• Willingness to learn new skills and take on new responsibilities.
• Ability to work well with others and contribute to a supportive team environment.
• Enthusiasm for creating memorable experiences for visitors.
• An interest in science, education or visitor attractions.

In addition applicants will have:

• A clean record on the Disclosure and Barring Service.