Customer Relations Executive

Job Summary

Full-time, Monday–Friday, 08:30–17:00

1to1 Group is seeking an experienced Customer Relations Executive to join our client’s team. This is a fantastic opportunity to join a collaborative environment where you’ll play a key role in delivering a smooth customer journey from order through to aftercare.

• Processing orders accurately and efficiently from receipt to completion
• Acting as the main point of contact for customer queries via phone and email
• Providing updates on lead times, deliveries, and any changes
• Liaising with internal teams
• Managing aftercare queries, returns, and resolving issues professionally
• Maintaining accurate records using CRM/ERP systems

• Previous experience in customer service, order processing, or similar
• Strong communication skills with a friendly, professional approach
• Highly organised with excellent attention to detail
• Confident handling multiple priorities and resolving issues
• Comfortable using systems such as CRM, ERP, and Excel

As an equal opportunity’s employer, 1to1 Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds.