Customer Experience Advisor | S1 | Retail Banking

Customer Experience Advisor | S1 | Retail Banking | Winchester

Winchester Branch – 35 hours per week, rota‑d basis Monday to Saturday, 8 AM – 6 PM.

We’re seeking a customer‑centric professional to serve as the first point of contact for customers in branch or over the phone, handling day‑to‑day transactions, queries and service, while protecting customers against fraud and scams.

• Act as the first point of contact for customers in branch or over the phone
• Assist with day‑to‑day transactions, queries and servicing
• Answer customer calls into our contact centre
• Build relationships and find solutions for customers
• Develop knowledge of services and products to help customers
• Identify new ways to improve the customer experience

• Proven ability to deliver outstanding customer service either face‑to‑face or via telephony (Required)
• Effective communication skills to understand customer needs (Required)
• Desire to go above and beyond for customers (Preferred)
• Strong team‑working skills with a flexible, can‑do approach (Preferred)
• Openness to a broad range of activities, even outside standard expectations (Preferred)
• Capacity to grow, adapt and change to accommodate business needs and priorities (Preferred)

Salary range: £500 annual cash allowance to spend on our range of benefits.

25 days holiday plus bank holidays, increasing to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year.

Voluntary healthcare benefits at discounted rates – medical, dental and health assessments.

We contribute 8% of your salary into pension; up to 12.5% if you contribute, with some cash option.

Protection for you and family – company‑funded death‑in‑service benefit and income protection insurance, plus discounted life assurance and critical illness cover.

Share in Santander’s success through share plans.

Access to staff versions of our products (Edge Current Accounts, Credit Cards) with no fees and other discounts.

Well‑being support across physical, mental, social and financial pillars – fitness apps, gym access, online classes and mental health support.

Support for all life stages – enhanced family leave, childcare options and tailored wellbeing support.

Volunteering opportunities to give back to the community.

Global growth opportunities across our international network.

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation.

• All candidates must have the right to work in the UK to commence employment with Santander.