Customer Service Advisor

We're on the lookout for a friendly, organised, customer-obsessed superstar to join our client on the outskirts of Winchester in this supportive team as a Customer Service Advisor! The role is likely to start in January 2027

As the very first voice the customers hear, you'll be the person who turns questions into solutions, product queries into excitement, and everyday interactions into great experiences. If you love helping people and enjoy being part of a supportive, fast-paced team, this could be the perfect role for you.

This is an office-based position where you'll work closely with a small, positive team that knows how to get things done (and have fun while doing it!) After full training there will be the option to work fro home one day a week

You will need your own transport for this role due to the location

• Managing customer enquiries via telephone, email, live chat, and Whats App.
• Providing product information, guidance, and support.
• Processing customer orders accurately and efficiently.
• Resolving customer concerns and issues in a professional and timely manner.
• Meeting or exceeding service level agreements (SLAs), customer satisfaction targets, and response time KPIs.
• Maintaining accurate customer records within internal systems.
• Handling returns, faulty products, and delivery queries in line with established procedures.
• Liaising with colleagues, suppliers, and delivery partners to ensure excellent customer outcomes.
• Contributing to a positive customer experience and helping to build long-term customer relationships.

• Experience in a customer service role is essential
• A confident communicator with a warm, professional approach
• Great attention to detail and a natural problem solver mentality
• Strong IT skills and the ability to pick systems up
• Someone used to a fast-paced environment
• Someone who loves working in a team and thrives on collaboration
• You will have your own transport due to the location
• A love for cooking would be an advantage but not essential

5 days a week Monday to Friday working pattern (with potential flexibility)

• 25 days' holiday + Bank Holidays
• Annual bonus scheme after 1 year
• A supportive, friendly team
• Staff discount on the amazing products
  
  This is a fantastic opportunity to join an innovative business and really become an integral part of the team.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application