MOSAIC Helpdesk Technician

Job Reference: HCC
623000

Salary Range: £27,780 - £30,564 per annum

Contract Type: Temporary until 31 March 2027

Closing Date: 4 January 2026

An exciting opportunity has arisen for a Helpdesk Technician to join the Application Support team at Hampshire County Council.

Hampshire County Council is a modern business, delivering a vast range of services that make a real difference to the lives of residents, as well as education and social care, these include transport, planning, waste recycling, libraries and trading standards.

This role will be based at our Winchester offices, however as part of Hampshire County Council’s Open Workplace Policy, the successful candidate can undertake their work between home and the office (a hybrid approach) depending upon operational requirements. We support an effective work life balance and are open to discussing flexible work requests.

The focus of the role is Mosaic support for Hampshire County Council for Children’s Services. We work on supporting users to carry out a range of Mosaic functionality as well as compliance and testing of changes alongside the business-as-usual support of these critical systems.

Joining the Application Support Team, your role will be supporting the Children’s Services Social Care System, Mosaic. You will provide first line support for the system, such as data issues and technical support issues. The successful candidate will be positive and enthusiastic with a flexible attitude and excellent interpersonal skills. You will be working in a dynamic environment supporting a business-critical application.

You will have a background of working in IT and/or customer support, supporting business applications, any knowledge of Local Authority business processes is an advantage.

You will be a self-starter, willing to take the initiative, with good analytical skills, strong communication skills and the ability to establish working relationships at all levels.

You will have effective problem-solving skills to manage and resolve complex support incidents.

• Support and administration for Hampshire County Council’s Social Care System, Mosaic
• Resolution of user requests to the agreed service level
• Prioritise and organise reactive work alongside regular work requirements
• Coordinate with other teams with a focus on collaboration, consistency, and good communication
• IT testing
• Write and review procedures, project and technical documentation, including challenging existing ways of working

• Computer literate with experience of using a variety of software and/or proven aptitude within an IT function
• Strong analytical thinking and problem-solving skills
• Experience of promoting data accuracy
• Strong focus on providing and improving customer satisfaction
• Effective communication skills at all levels, including oral, written, presentation and briefing others
• Ability to manage and prioritise your workload
• Strong team focus, working collaboratively with colleagues through mentoring and training
• Comprehensive induction programme with all necessary training
• Commitment to personal development

Our benefits package includes details of the holiday entitlement, pension scheme, flexi-time scheme, family friendly policies and interest free travel loans and discounts. We offer a flexible, motivating and inclusive workplace. We have created an environment that you can look forward to being a part of, where you are empowered to be your best and a workplace built on teamwork where people can grow and develop in their roles.

If you think you have what it takes to make a real difference in Hampshire, get in touch!

Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment.

Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance.

This post is subject to a Criminal Records Check.

Hampshire County Council is committed to safeguarding and promoting the welfare of children,…