DevOps Engineer – Cloud Engineer Cloud Operations

Overview

Are you a technically versatile problem-solver passionate about cloud infrastructure and automation? We are seeking a motivated Dev Ops & Cloud Support Engineer to join our dynamic team. In this role, you will be the crucial escalation point for complex technical challenges, supporting and improving our multi-cloud environment with a primary focus on AWS and Amazon Connect.

This is a fantastic opportunity for someone with 1-2 years of foundational experience to deepen their expertise in infrastructure-as-code, cloud services, and mission-critical application support within a collaborative environment.

• Act as a third-line escalation expert
  , diagnosing and resolving complex issues across our cloud infrastructure, services, and applications.
• Manage and support our multi-cloud footprint (AWS and Azure), including IAM, networking, and core services.
• Administer and enhance our Amazon Connect platform
  , a core focus of this role. This includes:
  • Investigating and resolving issues using Cloud Watch Logs and Insights.
  • Supporting and maintaining Lambda Functions (Python, Power Shell, JavaScript).
  • Managing services like Synthetics Canaries and Kinesis Streams.
  • Refactoring and modularising Contact Flows for better performance and maintainability.
  • Promoting changes across Dev, UAT, and Production environments.
• Develop and manage Infrastructure as Code (IaC) using Terraform and Power Shell
  , managing the export/import lifecycle via Git Lab repositories.
• Support Azure infrastructure
  , including Site-to-Site (S2S) and Point-to-Site (P2S) VPNs, storage accounts, and its integration with our AWS networking infrastructure.
• Administer Microsoft 365 services including Entra  (Azure AD), Intune, Defender, and Conditional Access Policies.
• Build and support integration workflows using Azure Functions and Logic Apps for authentication and data exchange between Azure and AWS.
• Collaborate with internal teams and client stakeholders to ensure smooth operations and successful project delivery.
• Contribute to innovation by assisting with the implementation of Generative AI solutions in Amazon Connect and supporting exploratory projects like Amazon Nova Sonic.

• A competitive salary.
• A clear path for career development and certification support (AWS, Azure, Terraform).
• Hybrid working model (50% home, 50% office in Winchester).
• Company pension scheme.
• 25 days annual leave plus public holidays.
• Medi Cash, Cycle to Work, EV Scheme