Senior Technical Support - x

Introduction

At IBM Consulting UK Future Now, you’ll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors. You’ll collaborate with top industry professionals, gain hands‑on experience with cutting‑edge technologies, and deliver solutions that create real business impact. From day one, you’ll work on meaningful, high‑profile programmes that stretch your skills and accelerate your growth.

We invest heavily in you—supporting continuous learning, in‑demand skills development, and long‑term career progression. You’ll thrive in a flexible, inclusive environment that values curiosity, encourages reinvention, and recognises what makes you unique.

• Tools and policies to support your work‑life balance from flexible working approaches, sabbatical programmes, paid paternity leave, maternity leave and an innovative maternity returners scheme
• More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Programme, life assurance and a group pension plan through salary sacrifice.

We are seeking a Senior Technical Support Professional to provide advanced technical support and help maintain the stability, performance, and reliability of our production systems. In this L2 role, you will handle complex issues, guide junior team members, and work closely with stakeholders to support effective system operations.

• Manage complex production support tasks that require deep understanding of the application, its features, and its underlying technology
• Lead incident, change, and problem management activities in accordance with ITIL processes
• Monitor production environments and escalations to L3 teams when required
• Mentor and support junior team members, promoting knowledge sharing and continuous improvement
• Collaborate with stakeholders to ensure systems are well‑architected and integrate effectively with broader technical support solutions

If you are driven by solving challenging technical problems and want to play a key role in delivering stable, high‑quality support services, we encourage you to apply.

Bachelor's Degree

• In‑depth knowledge of the application, its functionality, and the underlying technology
• Masterful proficiency in using Netcool, SNOW, Power Shell, SQL, Oracle, and Solarwinds tools
• Proven track record of delivering high‑quality technical support solutions in a professional setting
• Exceptional communication, leadership, and problem‑solving skills
• Familiarity with the ITIL framework

This role is subject to pre‑employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personal Security Controls referred to as National Security Vetting (NVS) may apply; this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV).

• Knowledge of virtualization technologies (VMware, Hyper‑V)
• Familiarity with cloud platforms (AWS, Azure, GCP)
• Experience with network diagnostics and troubleshooting
• Understanding of network protocols and standards