Service Desk Engineer

Copello are supporting a leading defence technology organisation in the search for a Service Desk Engineer to join a specialist support team delivering high-quality technical services across secure and mission-critical environments.

This role is based in Hampshire with hybrid working available (2 days onsite per week).

What you’ll do

* Provide 1st/2nd line technical support across hardware, software and specialist systems.

* Manage incidents, service requests and escalations through to resolution.

* Support customers with troubleshooting, system updates and operational guidance.

* Work closely with engineering, logistics and technical teams to ensure effective service delivery.

* Maintain technical documentation, reporting and knowledge base content.

* Drive continuous improvement across support and service management processes.

What you’ll bring

* Experience supporting complex technical systems within secure or regulated environments.

* Background in IT service delivery, incident management and customer support.

* Knowledge of ITIL frameworks and service management processes.

* Experience with in defence, electronic warfare or military communications environments highly desirable.

* Strong communication skills with the ability to build effective customer relationships.

This is an exciting opportunity to join a collaborative and technically advanced environment supporting critical technologies and high-profile programmes.

If you would like to discuss this role in confidence, please get in touch with Ella