ServiceNow Technical Consultant

About the role

At IBM CIC we provide technical and industry expertise to a wide range of public and private sector clients in the UK. Our mission is to improve the hybrid cloud and AI journey for the most innovative and valuable companies, delivering effective solutions that drive meaningful business change.

• Lead the development of a tailored Service Now strategy, considering value versus effort and aligning with ITIL processes.
• Prepare cost‑benefit models and contribute to solution design, including effort estimation and costing.
• Configure and maintain Service Now modules, focusing on IT Service Management (ITSM), IT Operations Management (ITOM), Incident, Problem, Change, and Release Management.
• Deliver training and support to clients, ensuring a smooth transition to the Service Now platform.
• Collaborate with internal teams and external partners to coordinate deployment of Service Now solutions.

• None

• Bachelor's Degree

• Extensive experience in Service Now development, configuration, and customization. Certified Service Now architect and professional.
• Proven track record in implementing Service Now processes and best practices.
• Strong technical expertise in Service Now platform features, including ITOM, ITSM, IRM, or HRSD.
• Excellent communication, leadership, and interpersonal skills to effectively engage with clients and internal teams.
• Ability to work independently and manage multiple projects concurrently.

• Knowledge of web technologies (XML, HTML, Web Services) and technical components (LDAP, VPN, SSL).
• Experience with Agile and Scrum methodologies.
• Familiarity with Dev Ops practices and tools.
• Understanding of cloud platforms (AWS, Azure, Google Cloud).

• Many training opportunities from classroom to e‑learning, mentoring and coaching programs, and the chance to gain industry‑recognised certifications.
• Regular and frequent promotion opportunities to ensure you can drive and develop your career with us.
• Feedback and checkpoints throughout the year.
• Diversity & Inclusion as an essential and authentic component of our culture through our policies and processes and our Employee Champion teams and support networks.
• A culture where your ideas for growth and innovation are always welcome.
• Internal recognition programmes for peer‑to‑peer appreciation as well as from manager to employees.
• Tools and policies to support your work‑life balance from flexible working approaches, sabbatical programmes, paid paternity leave, maternity leave and an innovative maternity returners scheme.
• More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Programme, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.

This role is subject to pre‑employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personal Security Controls referred to as National Security Vetting (NVS) may apply, which could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV).

IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.