Duty Technician

Application Duty Technician - Level 2/3 Support

Location:

Hursley - on-site five days per week

Start date:

ASAP
Requirement:
Five years' continuous UK residency

The Opportunity

Support a one-of-a-kind National Critical Infrastructure system on a government project, working closely with the client, third-party suppliers and IBM delivery teams.

As an Application Duty Technician, you will provide Level 2/3 application support within a live-service environment, helping maintain a 99.99% service-level agreement. This is a varied, hands-on role where you will investigate user incidents, diagnose underlying issues and work through to service restoration or implementation of a fix.

What You'll Be Doing

Delivering Level 2/3 application support for a business-critical system.
Investigating and diagnosing user incidents, taking issues through to resolution.
Working with clients, third parties and IBM delivery teams to restore service and implement fixes.
Using monitoring and event-management tools to identify and investigate service issues.
Applying your technical knowledge across applications, databases and supporting technologies to maintain reliable live services.

What You'll Bring

Experience in application support or a comparable Level 2/3 technical support environment, with hands-on knowledge of:

Netcool
Service Now (SNOW)
Power Shell
SQL
Oracle
Solar Winds You  will take a logical approach to troubleshooting, communicate clearly with technical teams and customers, and be comfortable supporting services where availability is critical.

Desirable Experience

AIX
MQ
AWS, particularly EC2 and VPCIf you receive suspicious outreach claiming to be from us, please contact us via the Manpower Group website