Service Buyer

Company Overview

Master Mover is a leading provider of innovative material handling solutions. With a focus on electric tugs and automation, we empower companies to enhance productivity and safety. Our patented products are used by leading global industrial brands to improve workplace efficiency. With our global headquarters in the UK and operations across the USA, France, Germany, and an extended partner network, we have an exciting future ahead.

As Service Buyer, you will be responsible for sourcing and procuring spare parts, service components and external services required to support our Service and Aftersales operations. Working closely with Service teams, suppliers and internal stakeholders, you will help ensure materials and services are available when required, supporting efficient service delivery and minimising customer downtime.

• Source and procure spare parts, service components and external services to support Service and Aftersales operations.
• Raise, manage and track purchase orders, ensuring accurate and timely processing.
• Work closely with Service teams to understand urgent and planned procurement requirements.
• Expedite orders where required to support service delivery and minimise delays.
• Build and maintain effective relationships with suppliers.
• Monitor supplier performance, including lead times, availability and delivery performance.
• Support warranty, repair and returns processes where required.
• Maintain accurate supplier and procurement records within business systems.
• Assist with supplier invoice queries and discrepancy resolution.
• Identify alternative sourcing options when required to support service requirements.
• Support continuous improvement activities across procurement and service processes.

We are looking for a highly organised individual with purchasing experience and strong attention to detail. You will be proactive, able to manage multiple priorities and comfortable working with internal teams and suppliers to ensure service requirements are met efficiently.

• Experience in a purchasing, buying, procurement or supply chain role.
• Strong organisational skills and the ability to manage multiple priorities.
• Excellent communication and relationship-building skills.
• Good attention to detail and commitment to maintaining accurate records.
• Experience using ERP, purchasing or inventory management systems.
• Ability to work collaboratively with colleagues across different departments.
• Proactive problem-solving skills and the ability to resolve supply issues effectively.
• Experience supporting service, manufacturing or engineering operations.
• Knowledge of spare parts purchasing or service-related procurement activities.
• Experience working with suppliers in a fast-paced operational environment.

• Be part of a growing, innovative global business.
• Work with industry-leading products and customers.
• Collaborative and supportive team environment.
• Play a key role in supporting our Service and Aftersales operations.

• Life Assurance Pension Scheme
• Retail & Gym Discounts
• Employee Assistance Programme
• Virtual GP Access
• Cycle to Work Scheme

Airfield Industrial Estate Moor Farm Road Ashbourne Derbyshire DE6 1HD
United Kingdom

23 Avenue Christian Doppler
77700

Bailly-Romainvilliers France

8041-J Arrow ridge Boulevard Charlotte North  Carolina United States of America