Contract Manager

WPS is looking for an experienced and driven Contract Manager to lead a South Responsive Maintenance contract based out of Winchester . This is a high‑profile role with full responsibility for delivering a safe, compliant, and profitable responsive repairs service, covering DTD, Voids, Planned and Disrepair works.

You'll lead from the front – delivering operational excellence, driving performance, developing people, and exceeding client and customer expectations.

Key Responsibilities

Operate and lead the contract to meet performance, delivery, quality, and margin targets
Manage all aspects of service delivery, ensuring works are completed on time, to cost, and to quality
Own the financial performance of the contract – turnover, margin & profitability
Lead, motivate and continuously develop a high‑performing, multi‑disciplinary team
Ensure full compliance with Health & Safety, SHEQ, and contractual obligations
Drive customer satisfaction and manage complaints swiftly and effectively
Deliver KPI performance and produce clear weekly and monthly performance reports
Build strong collaborative relationships with clients, commercial teams, and internal stakeholders
Identify and support opportunities for contract growth and new business
Lead inductions, 1‑2‑1s, PDRs, toolbox talks and team briefings

Financial & People Responsibility

Full responsibility for operating and capital budgets
Deliver the contract in line with (or better than) tender assumptions
Leadership of:

Supervisors
Multi‑Skilled Engineers
Supply Chain Partners
Schedulers / Planners
Administrators

What We're Looking For

Knowledge & Experience

Strong understanding of housing maintenance & social housing
Proven commercial and financial acumen
Experience managing responsive maintenance contracts
Knowledge of KPI management and SOR codes
Experience mobilising and managing contractsQualifications

HNC (or equivalent) in Construction or related discipline
Minimum 3 years' experience leading a successful unit/contract
SMSTS or IOSH qualificationSkills

Strong leadership and people management capability
Excellent communication (written & verbal)
Commercial awareness and problem‑solving mindset
Ability to manage multiple projects effectively
Customer‑first approach with a passion for continuous improvement
Confident using Microsoft Office (Excel, Word, Outlook, PowerPoint)