Pensions Communications Consultant

What will you be doing?

As a Communications Consultant you will be:

• Drafting communications material and ensuring all materials meet LCP quality standards. These materials might include newsletters, website copy, member guides and booklets, educational material including short videos, tutorials and seminars, email nudges and postcards as well as annual member benefit statements
• Reviewing drafts produced by other members of the team, feeding back comments and ensuring changes are made in line with the project timescales
• Managing workload and campaigns, including the development of project plans and liaison with client and internal stakeholders and external suppliers
• Briefing the LCP Brand & Design team to develop high-quality designs for less complex projects, from concepts to completion of finished artwork
• Checking your own work for errors, inconsistencies and improvements before sharing with more experienced team members for review
• Following LCP procedures and best practice, particularly when producing external materials or handling client data
• Supporting the development of new products and services for both digital and print media
• Supporting the new business process
• Contributing to the development of client communication strategies and campaigns
• Managing the production of communications, for example by liaising with web-developers or instructing printers
• Supporting client relationship management, preparing materials, and attending client meetings where appropriate
• Development of templates and best practice material
• Analysis of data from member surveys, client feedback, website monitoring and focus groups to understand the changing nature of audiences and best use of traditional and new technologies

• Strong experience of working as a pensions communications consultant, leading relationships with fee-paying clients
• Very experienced in drafting engaging, accurate and accessible copy for a range of audiences and media
• A strong eye for design, and experience briefing designers and working alongside them to generate the great creative ideas
• Demonstrable success in building great client relationships
• A strong understanding of the UK pensions market, understanding all products, schemes and providers
• Comfortable with the language of investments and pensions, and experience in making this understandable for non-experts
• Experience and understanding of delivering via print, web, video, digital and motion graphics and of working alongside specialist suppliers in these fields
• Able to plan and prioritise effectively, as demonstrated by experience working on numerous projects simultaneously, building project plans and delivering to them
• Able to price work, manage budgets and support the client billing process
• Experience of checking your own copy and that of others, and of giving feedback to colleagues to improve standards across the team
• A strong understanding of business risks relating to communications, and how to follow established working practices and procedures
• Experience in applying your skills to help people understand pensions
• Proficient in Microsoft Teams, Outlook, Word, PowerPoint, Excel, with an understanding of Adobe Creative Suite. Comfortable with a range of AI tools

• Graduate-level education
• Strong technical knowledge of pensions legislation as it pertains to communications
• Experience managing cross-functional teams to ensure delivery of client work
• Experience of responding to new business requests or presenting in pitches
• Communications thought leadership, such as presenting at conferences or producing blogs
• Experience of developing new products and services for clients
• Pensions or investment qualifications

Take a look at our and Career stories pages to see why our people love being here! As well as joining a certified B-Corp, multi-award winning, fun, collaborative, people first organisation where your personal and professional skills will be developed to make you the best you can be, we offer an attractive benefits package designed to promote your overall wellbeing so that you are able to perform to your full potential both in and…