Retail – Shop Manager

A new Mountbatten Hampshire charity shop is set to open in Winchester’s Jewry Street, this spring.

This new shop is a fantastic addition to our charity shop network across the Hampshire area that we serve.

To maximise sales and minimise costs, through accountable effective management of employees, volunteers, stock and administration.

Responsible for motivating and training all employees and volunteers who work in your shop ensuring that they maintain our high standards at all times.

Create a team spirit in your shop in line with Mountbatten’s values.

Deliver excellent customer service and present a professional image to employees, volunteers and customers at all times reflecting the image, reputation and values of Mountbatten.

• SALES
• Achieve profit targets, advising of any concerns to the Area Manager
• Ensure that the high standard of service to customers that is expected by Mountbatten is maintained at all times
• Actively support any fundraising promotions as required by Mountbatten
• Implement any promotion in your shop as advised by Mountbatten
• SHOP APPEARANCE
• Maintain a high standard of presentation, both in the windows and the interior of the shop
• Achieve and maintain high standards of housekeeping, organisation and cleanliness throughout the shop premises
• Ensure the window and in-store displays are relevant and of a good standard
• STOCK
• Price stock at a consistent level in accordance with Mountbatten price guides
• Ensure the shop floor stock density is kept full by ensuring there is adequate stock available at all times, liaising as necessary with the Warehouse team
• Liaise with Warehouse team to ensure all donated goods are collected as necessary
• Rotate stock on a regular basis in line with Mountbatten guidelines, so that no garment remains on the shop floor for any longer than the agreed time limits
• Ensure the quality of stock is of an acceptable standard and report/return any items to the warehouse that do not meet the required quality standard
• STOCK AREAS
• Keep stock areas organised, uncluttered and promote safe working practices.
• Organise the return of stock to the warehouse as required
• Report to the Warehouse and Area Manager any stock issues,
• Ensure not stock is hoarded in the shop, all donated goods are not self-sorted and sent to the warehouse for distribution, in accordance with Mountbatten procedures
• VOLUNTARY STAFF
• Ensure that tasks are properly delegated to volunteers in accordance with their training and abilities
• Promote a happy working environment to increase efficiency and job satisfaction
• Assist in the recruitment and training of Volunteers including all Health and Safety
• Organise and manage the volunteer rota, ensuring everyone is aware of their hours of work