Team Leader, Retail

The Body Shop. When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty‑free beauty every step of the way. We’re the original ethical beauty brand, dedicated to empowering people and enriching our planet. Our activist roots remain a huge part of everything we do, from our iconic window posters to vegetarian products and famous campaigns.

We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.

To support the store management team in driving sales and profit within the store through the supervision and coaching of customer consultants together with and in the absence of store management, demonstrating that as an individual and as a team member you consistently deliver an exceptional customer experience whilst ensuring adherence to company procedures & policies in relation to protection of the brand and company assets and uphold the values and vision of The Body Shop.

As a Team Leader you will demonstrate the ability to work independently with minimal direction. You will consistently act with a sense of urgency, handle customer concerns and share feedback with store management as appropriate. You will creatively support maintenance of store layout, inventory management and other store operations as per guidelines. You will coach Customer Consultants to achieve exceptional customer service standards in partnership with the store management.

You will be a passionate ambassador of The Body Shop Campaigns.

As a Team Leader you understand the causes of sales trends, you use storytelling about our products to enhance the customer experience. In the ever‑changing world of retail, we need people who are able to monitor and manage change. Our Team Leaders should be able to operate multiple systems, meet sales/performance targets and assist store management in recruiting the right team.

You will perform opening and closing procedures for the store as per The Body Shop’s operational standards, including completion of all audit documentation. We’re looking for individuals with strong relationship skills who are confident coordinating between customers, the team and the manager.

Our people are at the heart of everything we do. Our Team Leaders should be team players, supportive of change and new ideas. They should assist the store management with training new staff and act as flexible, responsible role models capable of attracting and retaining staff who reflect the brand.

• Experience working in customer service, genuine passion for beauty and the retail industry
• Ability to communicate and listen effectively and demonstrate operational skills
• Strong interpersonal skills to build rapport with customers, and provide appropriate solutions to customer needs
• A positive mindset with the willingness to develop
• Ability to multitask, manage time and work flexible hours