Prisoner Custody Officer

Location

Winchester Crown Court, SO23 9EL

Join us as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) where you’ll play a key role in keeping the justice system safe and secure. In addition to job security and stability we offer:

• Salary: £24,596 (35hrs pw), rising to £25,555 from 1st September 2026
• Further clear annual progression (Year 2: £26,191; Year 3: £26,684; Year 4: £27,180).

We operate 24/6 across early and late shifts, so flexibility is essential. Finishing times can be unpredictable, and you may need to work beyond your contracted hours to meet operational demands. Shifts are set on a rota provided 12 weeks in advance, giving you visibility to plan ahead. Part‑time working may be considered, but this must be across full working days, and reduced daily hours are not available.

As a PCO, you’ll work as part of a team to deliver safe and secure escorting and custody services, ensuring detainee welfare at all times during court proceedings. You’ll be responsible for detainees throughout court proceedings until their return to custody or release. Key duties include:

• Escorting detainees within the court, including to courtrooms, cells and facilities
• Supervising detainees during hearings to maintain safety and security
• Managing sensitive situations and maintaining strict confidentiality
• Supporting detainee welfare, including access to food, drink and wellbeing checks
• Monitoring behaviour and responding to incidents or risks
• Conducting searches to maintain a secure environment
• Completing accurate records and documentation
• Working closely with court staff and partners to ensure smooth operations

Our PCOs come from a wide range of backgrounds—what matters most is your commitment to making a difference. You’ll receive full training through a 5½‑week paid training course, plus ongoing support from experienced colleagues. Requirements of the role include:

• Full UK driving licence (B/B1) (desirable)
• Reasonable fitness for the physical demands of the role
• Strong communication skills (written and verbal)
• Ability to stay calm and make decisions under pressure
• Confidence managing behaviour and de‑escalating conflict
• Teamwork and the ability to follow processes accurately
• Professionalism, integrity and respect for confidentiality

• Holidays: 20 days (rising to 25 after 7 years’ service) plus bank holidays (pro rata)
• Pension:
  Up to 6% contributory pension scheme (matched by Serco)
• Training and development:
  Structured induction (5½ weeks), ongoing learning, internal courses and qualifications, mentoring and a strong focus on internal progression
• Health and wellbeing:
  Employee Assistance Programme (EAP), support from mental health charity MIND, Simply Health cash and dental plans, wellbeing resources, discount on membership at Serco‑run gyms
• Discounts:
  Savings across major retailers and experiences, including Merlin attractions, cinema, leisure, retail, hospitality, mobile plans and more