Hybrid Call Center Representative

Member Support Representative

We’re looking for friendly, reliable individuals to join our team as Member Support Representatives in a fast‑paced, 24/7 contact center. If you enjoy helping others and want to build valuable skills, this is a great place to start.

• Serve as the first point of contact for members, answering questions and handling requests with professionalism and care.
• Share clear, helpful information about our products and services.
• Navigate multiple systems while actively listening and engaging with members to ensure a smooth experience.
• Assist with everyday banking needs such as savings, checking, loans, credit cards, and IRAs.
• Recommend services that fit members’ needs and build positive relationships.

• Strong communication skills and a desire to help others.
• Ability to stay focused and organized in a fast‑paced environment.
• Willingness to learn—no prior experience required.

Contract to Hire position based out of Winchester, VA. This is a hybrid position.

Pay range: $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. The following benefits may be available for this temporary role:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.