Call Center Representative; Entry Level

Scope

• This position involves taking back-to-back inbound calls, sitting at a desk, working on a computer, navigating two monitors and several programs to assist members with questions regarding their consumer loans.
• The company is looking for individuals who are dependable and committed to quickly resolving needs while providing excellent service to account holders.

• (Training duration is 15 working days consisting of 10-11 days of trainer led instruction and OJT plus 5 working days of field exercises on the phone) Classes are Mon-Fri.
• The days and times of your skill training and your permanent schedule are going to be different.
• Immediately after completion of training, trainees will go through 10 working days of nesting. During nesting, you will be taking calls, have one hour debriefs and receive extra procedural guidance. You will work the training schedule during nesting. After nesting, you will work your assigned shift and schedule (Mon-Sat or Sun-Fri) must meet teleworking guidelines including satisfactory performance & attendance.
• Approximately 10 business days after nesting, you will attend 12-15 days of bridge training where you will learn the rest of your skill. The scheduled time of this training will be different from your regular shift. Successful completion of bridge training is required to be considered for conversion to a full-time employee.

• The current regular shifts available after training would be a Mon‑Sat OR Sun‑Fri Flex schedule. Candidates must be open to working the weekend (Saturdays or Sundays).

• This position involves taking back-to-back inbound calls, sitting at a desk, working on a computer, navigating two monitors and several programs to assist members with consumer loan related requests.
• Company is looking for individuals who are dependable and committed to quickly resolving needs while providing excellent service to account holders.
• Opportunities for conversion to employee are based on business need, tenure, dependability, and performance. There is a possibility your 6‑month contract is extended while waiting for conversion opportunities to arise.

• High School Diploma or equivalent.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Proficiency with computers, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations when needed.
• Strong time management and decision‑making skills.
• Adaptability and accountability.

• Representatives will get their schedule 2 weeks ahead of time and will only be scheduled 5 days a week but must be flexible.
• Pay: $19.50

• This is a Contract to Hire position based out of Winchester, VA.

• The pay range for this position is $19.50 - $19.50/hr.
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

• This is a hybrid position in Winchester, VA.

• This position is anticipated to close on Dec 30, 2025.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.