Entry Level Collections Representative

Delinquency Control Counselor

Call center production environment, auto‑dialer making outbound calls, will receive inbound calls. Early‑stage collections (1‑30 days late), 80‑120+ calls per day. Being in early‑stage collections does not affect a member’s credit score; the goal is to get someone out of collections before they go to Mid Stage or Late Stage Collections where it does affect their credit score.

• Strong communication skills
• Ability to navigate multiple systems
• Negotiation skills with members
• Competitive drive; determined to make things happen
• Empathy toward members, problem‑solving, and ability to overcome objectives

• Entry level, some financial/collections experience preferred
• Call center experience helps to keep up with the fast‑paced environment
• Customer service, retail, hospitality, or any role that involves talking through and correlating to this position in collections and navigating conversations
• Personality and culture fit is everything: hard worker, competitive, able to speak clearly

Working effectively on each account and to collect on all accounts a member might have that are outstanding, collecting outstanding accounts. Department sends reports to rank all counselors and how much they have collected during the month. Someone can see exactly how they are producing compared to their peers.

M‑F, Saturday (3 Saturdays a month typically) 10:00am – 7:00pm. Rotating off day during the week. Saturday is always 8am‑4:30pm (based on the candidate’s preference). Hybrid schedule, 1 day per week (4 days per month on site required). Training and working on site fully is not an option due to desk space. But minimal exceptions could be made if asked in advance once an offer is made to the candidate.

First 4 Weeks Hybrid: 7am‑3:30pm CST/ 8am‑4:30pm EST. Monday‑Friday, first 3 days are on site, then 2 days per week on site during training. Nesting: 4 weeks technical training ON SITE: taught phone etiquette, navigation. Up to 4 weeks after is nesting led by leadership team to develop skills. Re‑assessed each week, can get out of it after 1 week depending on the individual.

$18.95/hr

Contract to Hire position based out of Winchester, VA.

The pay range for this position is $18.95 – $18.95/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Winchester, VA.

This position is anticipated to close on Jan 14, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.