Customer Service Representative

Over Dixon Valve is looking for a Customer Service Representative located in Winchester, VA to join our team. This role is ideal for someone who enjoys problem‑solving, thrives in a fast‑paced environment, and takes pride in helping customers find the right solutions.

Location: 325 Arbor Ct, Winchester, VA 22602
Shift

Hours:

8:00 AM – 5:00 PM, Monday through Friday
Competitive Compensation

What You'll Do

• Communicate with customers via phone, email, and internal systems to provide timely, accurate support.
• Process orders and coordinate shipments to ensure smooth delivery.
• Handle customer concerns and determine the best way to resolve issues.
• Collaborate with team members to manage accounts and projects.
• Perform hands‑on customer service, sales, and quality‑related operational duties.
• Maintain a strong understanding of company policies and product offerings.
• Contribute to a positive, team‑oriented environment.
• Other duties as assigned.

What We're Looking For

• High school diploma or equivalent required.
• 2–5 years of customer service or inside sales experience (call center, retail, services, or B2B preferred).
• Experience in hose & fitting, fire protection, or industrial distribution industries is a plus.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to multitask.
• Proficiency in Microsoft Office & Google applications.
• A professional attitude, strong work ethic, and commitment to delivering great service.
• Mechanical aptitude and curiosity to learn about technical products.

What We Offer

• Medical, dental, and vision insurance for you and your family.
• Competitive salary.
• Bonus programs.
• 401(k) retirement plan.
• Training opportunities.
• Tuition reimbursement.
• Paid vacation, PTO, and holidays.
• Gym reimbursements, and more.

Entry level

Full‑time

Other

Oil and Gas

Join us and be a part of a team that values your contributions and supports your goals.

We are an equal opportunity employer. The Dixon Group is the Company's policy and practice to recruit, hire, train, and promote individuals, as well as to administer all personnel actions, compensation, and benefits, without regard to race, religion, color, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, marital status, ancestry or national origin, age, disability, family medical history or genetic information, veteran status, military service, or any other factors protected by applicable law.

This policy extends to all employees and applicants and to all aspects of the employment relationship. The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements.

The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (for example, in response to a lawful subpoena; mandatory tax reporting; etc.)