Hybrid Customer Call Center Representative

Looking for more than just a job? Join a team where your voice matters, your growth is supported, and every conversation has a purpose.

We're seeking Member Support Representatives to join our Contact Center. In this role, you'll be the trusted first point of contact for our members, helping them navigate important financial decisions while delivering exceptional service and building meaningful relationships.

As a Member Support Representative, you will:

• Be the friendly, knowledgeable first point of contact for member inquiries.

• Deliver personalized support with empathy, professionalism, and confidence.

• Simplify complex financial products and services into clear, easy-to-understand solutions.

• Assist members with accounts, debit and credit cards, loans, savings products, retirement planning, and more.

• Use technology and multiple systems to efficiently resolve questions and concerns.

• Identify opportunities to recommend products and services that help members achieve their financial goals.

• Create positive experiences that strengthen member relationships and reinforce trust.

We're looking for individuals who:

• Have strong communication and problem-solving skills.

• Enjoy helping people and creating exceptional customer experiences.

• Thrive in a fast-paced, team-oriented environment.

• Adapt quickly and remain calm under pressure.

• Are curious, motivated, and eager to learn new skills.

• Bring a positive attitude and a commitment to continuous growth.

We believe great talent can come from anywhere. Whether your experience is in customer service, hospitality, retail, healthcare, education, or another people-focused field, we'll provide the training, coaching, and support you need to succeed and grow your career.

• Comprehensive paid training

• Ongoing career development and advancement opportunities

• Collaborative and supportive team culture

• The opportunity to make a meaningful impact in members' lives every day

If you're passionate about helping others, building relationships, and developing a rewarding long-term career, we'd love to meet you.

#priority east #east priority
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This is a Contract to Hire position based out of Winchester, VA.

The pay range for this position is $21.50 - $21.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Winchester,VA.

This position is anticipated to close on Oct 23, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack…