Licensed Optician

About the role

As a My Eye Dr . Licensed Dispensing Optician (LDO) you will analyze prescriptions to make recommendations that provide the highest quality vision care to our patients. The LDO fits, measures, and adjusts eyeglasses to meet patients' needs and expectations and resolves difficulties related to vision care. The LDO provides oversight on all prescriptions throughout the office.

• Provide patients with exceptional customer service by understanding and assisting the patient’s needs
• Guide and assist patients in the eyewear and frame/lens selection process, educating patients with extensive knowledge of product lines and options
• Converse with patients to analyze and assess vision problems and needs
• Provide oversight on all prescriptions throughout the office
• Maximize sales using the company’s best, better, good sales concept, including promotions, product of choice, Anti-Reflective coating, poly, warranties, 2nd pairs and backup eyewear
• Maximize insurance plans for patients and provide a comprehensive explanation of benefits
• Understand the company’s cost of goods and retail fee schedules and use this knowledge to address cost-conscious patients
• Focus on all company Key Patient Indicators
• Educate patients on adaptation of new prescriptions and care of lenses
• Use pupillometer, PD ruler and other technical aids for proper fit and measurements
• Ensure accurate delivery and turnaround times; notify patients of any delays
• Understand all promotions, coupons and third-party programs available through My Eye Dr .
• Conduct “Care Calls” daily to patients who received eyewear one week prior
• Use lensometer to neutralize, verify and inspect eyewear
• Notify and re-notify patients when eyeglasses are complete for dispensing
• Fit and adjust completed eyewear for each patient
• Ensure product pricing is accurate
• Monitor jobs waiting to be picked up and inform management of any job held over 30 days
• Clean and merchandise displays daily, maintaining an attractive appearance
• Place all returns in their proper bins
• Perform preliminary testing for patients, as needed
• Accurately process patient payment transactions
• Help maintain the attractive appearance of the office
• Attend all office meetings
• Participate in all training opportunities offered by My Eye Dr .
• Other duties as assigned

• Must be State Board Certified Licensed Dispensing Optician
• AA or BA/BS in related field is desirable
• 2-5 years of related eyewear experience within a similar office environment
• Demonstrated success in a retail, office environment addressing a broad spectrum of customer requirements and preferences
• Strong comfort level with optical and lens related concerns
• Demonstrates the ability to actively oversee, understand and describe multiple prescriptions daily
• Demonstrated ability to establish positive patient rapport and build relationships to encourage repeat customers
• Strong communication skills (oral and written) with the ability to manage priorities in a fast-paced environment
• Ability to multi-task, set priorities and meet patient commitments
• Proficiency in the use of automated equipment and systems standard to the optometry industry

• Grow and develop your career through role-specific training programs
• Opportunity to earn bonuses and commission (role specific)
• Comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
• Vision coverage and associate discounts on My Eye Dr . products
• 401(k) with competitive company match
• Accrue PTO and paid holidays from day one

Introduction | My Eye Dr .
How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? My Eye Dr . is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction.

Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection…