Referral Specialist - First Shift

Referral Specialist - Full Time First Shift

Join to apply for the Referral Specialist - Full Time First Shift role at Valley Health.

Department: VH Interventional Pain Specialists PBB - 209587
Worker Sub Type:
Regular

Work Shift:

First Shift (United States of America)
Pay Grade: 107

Job Description
The Insurance and Referral Specialist coordinates the front end of the revenue cycle by processing pre-registration, registration, demographic and financial verification activities. The specialist analyzes insurance payor/plans and verifies eligibility through Epic’s RTE platform or third-party websites, documents responses of eligibility accurately in the patient’s medical record. Coordinates with verification of insurance benefits for all patients within 48 hours of seminar attendance, calls patients within 72 hours of the seminar to communicate results of benefits verification and to schedule an initial consultation appointment.

The specialist counsels patients with exclusions on self-pay and financing options and meets with each patient at the end of initial consultation appointment to discuss insurance and clinical requirements and the process to surgery. The Insurance and Referral Specialist is responsible for tracking patient status and entering all insurance and appropriate data in tracking tool. They collaborate with the bariatric patient navigators and other team members to ensure clear communication on insurance requirements, referring reason, patient preferences, etc.

The Insurance and Referral specialist tracks referrals, responds to referring providers, contacts referred patients to initiate care and ensures referrals are completed properly.

Education
High School Diploma or GED is required. Five years medical clinic experience may be accepted in lieu of diploma.

Experience
Five years customer service-related experience is required.
Experience working in a medical clinic setting is required.

Experience with ICD and CPT coding is required.
Three years working with insurance companies and obtaining authorizations is preferred.

Qualifications
Strong computer skills required.
Ability to demonstrate excellent judgment required.
Excellent verbal and written communication skills required.
Ability to accurately document patient status required.
Ability to manage multi tasks/assignments simultaneously required.
Ability to function as a team member and promote teamwork required.
Knowledge of EMR system preferred.

Benefits
At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full‑time employees include:

• A Zero‑Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U:
  An Incentive‑Based Wellness Program