Clinical Administrator/Receptionist RHCH Emergency Department
Listed on 2026-01-17
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Healthcare
Healthcare Nursing, Healthcare Administration
Go back Hampshire Hospitals NHS Foundation Trust
Clinical Administrator/ Receptionist RHCH Emergency DepartmentThe closing date is 22 January 2026
Shift Pattern: Shift pattern is in development. Please note, this is subject to change based on service needs. Flexibility is required to support varying shift times and ensure adequate staffing across the department.
Department Overview: The Emergency Department operates 24 hours a day, 365 days a year. In line with Department of Health guidelines, all patients must be seen, treated, and either discharged or admitted within four hours of arrival.
This is a fast‑paced and high‑demand environment. Staff will routinely be exposed to blood, bodily fluids, and other potentially distressing clinical situations. The role requires the ability to work under pressure, manage challenging interactions, and provide mutual support within the team. While support and reporting mechanisms are in place, staff should be prepared for occasional exposure to verbal or face‑to‑face aggression.
Mainduties of the job
As a member of the Emergency Department (ED) reception team, you will be the first point of contact for all patients arriving at the department. You will play a vital role in ensuring that all patients are welcomed and registered promptly, efficiently, and with professionalism and compassion.
About usOur vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites:
Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Job responsibilitiesHappy to Talk Flexible Working - all requests for flexible and part time working will be considered.
Training & Qualifications- Good standard of general education including English Language and Maths of GCSE grades A-C
- Attendance at Customer service course
- Experience of working in a busy environment
- Previous experience of working in an NHS or public sector
- Excellent interpersonal skills allowing effective communication between internal and external customers
- Experience of working in an Emergency Department
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer nameHampshire Hospitals NHS Foundation Trust
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