Patient Financial Counselor

The actual hiring rate may vary based on several factors, including your previous work experience, educational background, certifications, the responsibilities of the position, and demonstrated performance. These elements help us ensure a fair and competitive offer aligned with your qualifications and the role's requirements.

At Shenandoah Oncology, our Patient Financial Counselors play an essential role in supporting patients throughout their cancer journey. We are seeking a compassionate, detail-oriented, and knowledgeable professional to join our team and help patients understand their insurance benefits, financial responsibilities, and available assistance resources.

$22.87 - $28.60 per hour.

The actual hiring rate may vary based on several factors, including your previous work experience, educational background, certifications, the responsibilities of the position, and demonstrated performance. These elements help us ensure a fair and competitive offer aligned with your qualifications and the role's requirements.

At Shenandoah Oncology, our Patient Financial Counselors play an essential role in supporting patients throughout their cancer journey. We are seeking a compassionate, detail-oriented, and knowledgeable professional to join our team and help patients understand their insurance benefits, financial responsibilities, and available assistance resources.

This position is ideal for someone who enjoys helping others, excels at problem-solving, and is committed to providing exceptional customer service in a healthcare setting. The ideal candidate demonstrates strong communication skills, attention to detail, empathy, and professionalism while working closely with patients, providers, insurance companies, and fellow team members. By helping patients navigate the financial aspects of their treatment, you will make a meaningful difference in their overall care experience.

At Shenandoah Oncology, you'll join a mission-driven organization where every team member plays an important role in supporting exceptional patient care. Guided by The RETIC Way—Respect, Excellence, Teamwork, Integrity, and Compassion—we foster a culture where employees are valued, supported, and empowered to grow.

Enjoy the best of both worlds: a close-knit, community-based practice culture backed by the resources, stability, and professional growth opportunities of The US Oncology Network. As a Patient Financial Counselor, you'll have the opportunity to positively impact patients' lives by helping reduce financial stress and ensuring they have access to the care they need.

• Medical, Dental & Vision Insurance
• 401(k) with Employer Match
• Generous Paid Time Off & Paid Holidays
• Life & Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program
• Wellness Programs & Employee Discounts
• Professional Development Opportunities

• Ensures all insurance, demographic, and eligibility information is obtained and entered into the system in an accurate manner.
• Performs insurance verification process on all third party payers. Obtains initial and subsequent pre-authorization for services and surgeries.
• Re-verifies benefits and obtains authorization and/or referral after treatment plan has been discussed, prior to initiation of treatment. Ensures appropriate signatures are obtained on all necessary forms.
• Utilizes the Summary of Patient Reimbursement and Liability form and obtains appropriate approvals as required.
• Performs…