MSP Level 1 Technician 2nd and 3rd shifts

MSP Level 1 Technician - 2nd & 3rd Shifts

We are seeking a diligent and enthusiastic Managed IT Services (MSP) Level 1 Technician to join our team for 2nd and 3rd Shifts. This role focuses on providing technical support and services to small to medium-sized businesses (SMBs). The successful candidate will be proactive, with a strong understanding of IT hardware & software installation, maintenance, and support, exceptional problem‑solving skills, and a dedication to customer satisfaction.

• Provide remote and on‑site technical support to SMB clients, troubleshooting hardware and software issues promptly and efficiently.
• Perform routine maintenance tasks on client systems, including updates, backups, and system monitoring.
• Act as the first point of contact for all IT‑related incidents and service requests, ensuring accurate logging, tracking, and resolution in line with SLAs.
• Maintain clear communication with clients, providing regular updates on incident status and ensuring a high level of customer satisfaction.
• Create and maintain detailed documentation of client systems, configurations, and procedures.
• Implement and monitor security measures to protect client data and systems (antivirus updates, firewall configurations, regular security audits).
• Assist with installation and configuration of hardware and software for new and existing clients.
• Identify opportunities for process improvements and contribute to best practices.

• Education:
  
  degree or diploma in Information Technology, Computer Science, or related field.
• Prior experience in an MSP or IT support environment, preferably servicing SMB clients.
• Proficiency in Windows and macOS operating systems, network configurations, and common business applications (Microsoft 365, G Suite).
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are advantageous.
• Strong analytical and troubleshooting skills.
• Excellent verbal and written communication skills; ability to explain technical concepts to non‑technical users.
• Customer‑focused approach with commitment to high‑quality service.
• Team player; can work independently or as part of a collaborative team.

• Experience with Remote Monitoring and Management (RMM) tools e.g., Ninja
  
  RMM.
• Experience with ticketing systems such as Autotask PSA, Service Now, Zendesk.
• Proficiency in documentation tools (Hudu, Ninja Documentation, IT Glue, SharePoint).
• Understanding of cloud platforms such as AWS, Azure, Google Cloud.

• Primarily remote support with occasional on‑site visits.
• Fast‑paced, dynamic environment focused on delivering high‑quality IT support to SMB clients.
• Collaborative and supportive team culture.

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development and certification reimbursement.
• Opportunities for career advancement.

Team Logic IT offers a dynamic and supportive work environment where your contributions are valued and your professional growth is encouraged. Work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients’ businesses. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you’ll also benefit from the collaboration and support of a vast network of technicians across North America.

Note:

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee; all hiring decisions are made by the franchisee’s management. All inquiries about employment at this franchisee should be directed to the franchise location, not Team Logic IT Corporate.

• Entry level

• Full-time

• Engineering and Information Technology

• IT Services and IT Consulting