IT Helpdesk Analyst

Provides technical and software support to Metromont Associates. The individual in this position helps troubleshoot, analyze, prioritize, resolve, and/or facilitate issues to achieve a resolution for the associate.

• Troubleshoot general and company-specific hardware and software applications
• Provide technical support to internal and remote customers
• Resolve malware and virus infections
• Uphold company IT policies, procedures, and best practices
• Utilize ticket tracking software to assist end users with issues as they arise.
• Deploys computers to end users and ensures the correct software is installed on the pc.
• Setup user accounts and provide them with requested and approved permissions.
• Assist users with conference room usage.
• Troubleshoot office 365 and azure problems for end users.
• Troubleshoot printing issues for end users.

• This position is under the direct supervisor of the Director of IT
• This position does not supervise others

• Minimum 1-2 years of prior help desk experience working with a ticket-tracking system
• Customer-focused with excellent communication (written and verbal) skills
• Strong organizational and prioritization abilities
• Self-motivated and a willingness to learn new skills
• Experience troubleshooting Windows 10 (and newer) operating systems and Office 365 business applications; prior experience with Server 2008, 2012,
• Experience in Active Directory
• Experience troubleshooting basic network issues.

• Previous experience working in a helpdesk environment.
• Must encompass a supportive understanding of computers, Windows operating systems, and Microsoft applications

• Typically works inside in an office environment; some work in our plant environment may be required
• Monday - Friday, 8am - 5pm; some projects and support requests may require after-hours and/or weekend work.