Intake Coordinator

Base pay range

$24.00/hr - $25.00/hr

We are Local Infusion. Local Infusion is a venture‑backed healthcare company shaping the way care is delivered to patients with chronic autoimmune disease on specialty infusion medications. Our focus on patient experience, technology, and clinical integration allows us to deliver a differentiated care model that leads to lower costs for patients and enhanced outcomes. Through a blend of patient‑centered design and a people‑first team culture, Local Infusion puts the "local feel" of community, comfort and connection back into the patient and provider experience.

At our care centers, all patients—and our team—can feel truly supported, every step of the way.

What We’re About. We’re a team of innovators, clinicians, and technologists on a mission to improve outcomes for patients, save time for physicians and make infusion therapy more affordable for everyone involved. Our mission is to transform the infusion care industry, because patients deserve better.

• Ownership—Takes initiative, being accountable and caring about the outcome
• Excellence—Do what it takes to raise the bar, being an example for our colleagues, patients and partners
• Curious & Inquisitive—Always seek to gather information and knowledge, and understand the way
• Find A Way—There will be obstacles, but we find a way, even when there isn’t a defined road forward
• It’s a Marathon, not a Sprint - We have large problems to solve, and they won’t be solved overnight. We are persistent every day.
• Urgent — We move quickly and with purpose. Patients are waiting, and our work matters.

We’re looking for an Insurance & Intake Coordinator—an "Infusion Guide"—who is passionate about raising the bar in infusion therapy care. The Infusion Guide will contribute to the company’s growth through detailed referral and intake coordination along with excellent customer and physician customer service. This is a Full‑Time position that will be located onsite whenever patients are scheduled. The role will be based in Roanoke, VA.

The ideal candidate will have prior experience reading medical charts and working on insurance pre‑authorizations. The Infusion Guide role is perfect for those wishing to remain at the forefront of healthcare innovation, while having predictable hours, autonomy, and a manageable workload.

• Handle all aspects of the infusion referral process; obtaining authorizations, financial counseling, benefit investigation
• Liaison with referring providers to obtain documentation necessary for treatment, and communicate status of their patients
• Communicate referral process and status to patients in a customer‑centric way
• Openly communicate with referring/prescribing providers
• Assist in maintaining medical inventory and office supplies
• Dedicated 6‑week training plan to help you succeed in your role

• Passion for Patient Care, and Delivering Exceptional Patient Experiences
• Health Care Experience Required
• Prior Experience in Infusion is Preferred
• Insurance Prior Authorization Experience
• Medical Terminology Experience
• Overall Medical Insurance Experience
• Ability to quickly grasp new apps
• Experience and strong familiarity utilizing Electronic Health Records (EHR) systems

• Salary starting at $25/hr
• Medical, dental, and vision insurance through our employer plan
• Short- and long‑term disability coverage
• Matching 401k
• 15 days PTO — and we want you to take it!
• Competitive paid parental leave and flexible return to work policy

Local Infusion is an Equal Employment Opportunity (EEO) Employer. We fundamentally believe that a more diverse and inclusive team leads to a stronger company more able to achieve our vision.

Entry level

Full‑time

Other

Hospitals and Health Care