Team Leader, Retail

The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer Experience. The Team Leader is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.

• Maintain regular and predictable attendance.
• Work scheduled shifts, adapting to work varied hours, days, nights, weekends, and overtime as required by business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Deliver on our promise of Legendary Customer Service through GURA:
  • Greet the Customer.
  • Uncover Customer’s Needs & Wants.
  • Recommend Product Solutions.
  • Ask to Add Value & Appreciate the Customer.
• Perform a mix of the following duties during 95% of the day:
  • Execute assigned basic, promotional, and seasonal merchandising activities.
  • Perform Opening/Closing procedures.
  • Transport and make deposits to bank.
  • Assess store conditions and assign duties.
  • Organize and prioritize workflow through the use of the daily planner.
  • Recover merchandise.
  • Participate in mandatory freight process.
  • Perform regular and promotional price change activities.
  • Resolve customer complaints/issues to ensure a Legendary shopping experience.
  • Adhere to loss prevention standards and respond to alarm calls as needed.
  • Communicate with Team Members about job functions, responsibilities, and financial goals.
  • Operate cash register/computer supervising cash handling procedures.
  • Assist Team Members in applying policies and procedures.
  • Ensure safety and well‑being of poultry; sanitize and maintain holding tanks as required.
  • Operate forklift and baler.
  • Complete associated documentation.
  • Obtain required licenses or certifications.
• May be required to perform other duties as assigned.

• Work inside moderate noise environment, with indoor and outdoor floors on hard surfaces.
• Shifts typically 4–8 hours, may exceed 8 hours.
• Must be able to work outdoors in adverse weather conditions.
• Promote a safe work environment and adhere to company safety training and guidelines.

• Move and transfer merchandise weighing up to 50 pounds, and push/pull up to 2,000 pounds with equipment such as a pallet jack.
• Occasionally lift or reach overhead.
• Frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Traverse store entire shift.
• Operate and use store equipment including forklift, baler, computer, and cash register.
• Read, write, and count accurately for documentation and point‑of‑sale processing.
• Communicate effectively with team members and customers.
• Handle birds/poultry safely.
• Complete required training and certifications, including propane dispensing if applicable.
• Travel as required to support district needs.
• Drive or operate a vehicle for business needs.
• Position is non‑sedentary.

• Retail experience and/or knowledge of farming, ranching, pet/equine, or welding strongly preferred.
• Supervisory experience preferred.
• Minimum 18 years of age and possess a valid driver’s license.
• High school diploma or equivalent preferred, but not required. Must read, write, and count accurately.

• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Ability to perform and execute core responsibilities of Team Members.

At Tractor Supply Company, Team Members are the heart of our success. Our commitment to supporting them includes a comprehensive and accessible total reward package with medical, dental, and vision coverage, company‑paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance. Full‑time and part‑time Team Members receive benefits based on hours worked and tenure.