Keyholder, Retail

Role Overview

At Torrid, we celebrate every shape, every size, and every curve of our customers. Our Torrid stores offer an exciting, one-of-a-kind, amazing experience for not just our customers, but for our employees. We’re committed to cultivating a welcoming, inclusive, and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training & development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success.

• In partnership with the management team, ensure the store is achieving company objectives and KPI goals
• Set the example for The Torrid Connection through selling skills and customer service, ensuring the team provides a shopping experience that encourages positive customer connections and loyalty
• Support the management team in implementing merchandise strategies while also maintaining a clean, consistent, and inviting store environment that inspires customers to shop
• Perform register functions while using your sales, promotion, and product knowledge to drive add‑on sales
• Assume responsibility for all store operations when store management is out of the store as Acting Manager on Duty
• Ability to work a flexible schedule inclusive of holidays, nights, and weekends

• Previous specialty/apparel retail management experience, preferably in a similar role with proven ability to lead teams to success and proven sales performance
• Ability to multitask in a fast‑paced environment while also being committed to creating an amazing customer experience
• Retail and fashion are always changing, so flexibility and ability to adapt to any situation, environment, challenges, job duties, and work schedules are pillars to your success
• Fashion‑focused and stay on top of current trends

• Able to stand and walk around during scheduled shifts
• Able to pack and unpack shipments, arrange and move store fixtures, and move packages weighing up to 50 lbs.
• Able to reach for merchandise using ladders, step stools, merchandise retrieving poles, shoe poles, etc.

• Associate discount 50%, additional monthly discount coupon, mental health resources, sick time*
• 401(k) with company match, Employee Stock Purchase Program (ESPP), tuition reimbursement
• Sick time benefit available where legally required

The job posting is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.

We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status. If you are unable or limited in your ability to use or access  you can request reasonable accommodations by sending an email to . Only messages left for this purpose will be returned.

Our company participates in E‑Verify.

• Eligibility to Work Poster (English): https://(Use the "Apply for this Job" box below)..pdf
• Eligibility to Work Poster (Spanish): https://.pdf
• California Privacy Rights Act (CPRA):
• EEO Poster: https:///
• E-Verify Poster: /resources
  
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** E‑Verify Confirmation**:
Our company participates in E-Verify.