Retail Associate

Retail Associate

Ross Stores, Inc. (a leading off‑price retail chain with over 2,200 stores) is hiring a Retail Associate to deliver a positive shopping experience to our customers. The role focuses on customer service, store presentation, and daily operational tasks throughout the store.

• Understand that safety is the number one priority and practice safe behaviors in everything you do.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment; keep egress clear and report unsafe conditions.
• Treat all Customers and Associates with respect and courtesy; be friendly and professional at all times; recognize fellow Associates with Company recognition programs.
• Assist Customers in any way necessary – register‑trained, answer questions politely, greet all Customers with eye contact, smiles and “hello” throughout the Store, and say “thank you” at every register transaction.
• Provide prompt and efficient responses to Customers at all times; handle all Customer Service calls immediately and resolve issues or call Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies and disinfecting high‑touch areas to help maintain merchandise, customer and Team areas.
• Maintain a professional appearance and adhere to the Company’s dress code at all times.
• Perform daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store.
• Expedite newly received merchandise receipts to the sales floor with urgency, merchandize all items per company best practice to the monthly presentation guidelines and maintain merchandise/brand name familiarity within departments.
• Understand the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions; safeguard confidential information, cash and credit card information, and merchandise.
• Follow all Mark‑Out‑of‑Stock (MOS) policies, including identification of MOS merchandise, proper processing and notification of Store Leadership for disposals.
• Follow all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures; maintain accuracy when handling bankable tenders.
• Demonstrate a sense of urgency to efficiently perform your role; maximize productivity by executing all Store best practices and minimizing steps and touches in your workflow.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

• Use all store equipment, including PDTs, registers and PC.
• Spend up to 100% of working time standing, walking, and moving around the store.
• Bend at the waist, squat, kneel, climb, carry, reach, and stoop regularly.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Certain assignments may require other qualifications and skills.
• For Stockroom shifts: push, pull, and lift more than 20 pounds.

Supervisory responsibilities:

None.

DISCLAIMER: This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

EEO Statement: Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.