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Communications Officer

Job in Winder, Barrow County, Georgia, 30680, USA
Listing for: Barrow County
Full Time position
Listed on 2025-12-31
Job specializations:
  • Government
    Emergency Crisis Mgmt/ Disaster Relief, Bilingual
  • Customer Service/HelpDesk
    Emergency Crisis Mgmt/ Disaster Relief, Bilingual
Job Description & How to Apply Below

This position is responsible for assisting in the dispatch of emergency services. This job is a safety sensitive position that will require a pre-employment drug test and subsequent random drug and alcohol testing in accordance with Barrow County Drug and Alcohol Free Workplace.

MAJOR DUTIES

  • Answers emergency and non-emergency phone calls for service; determines nature of the call and the type of assistance needed.
  • Utilizes the Computer Aided Dispatch System to record, track, log, and assign calls to appropriate personnel.
  • Relays information over county-wide emergency communications radio system to appropriate emergency response personnel according to department policies, procedures, and guidelines.
  • Assists callers in high-stress situations such as domestic violence, suicide threats, medical emergencies, burglaries and robberies, auto accidents, and other incidents.
  • Performs multiple tasks simultaneously such as talking to callers on the phone or radio and typing information into the computer.
  • Receives, monitors, and dispatches radio traffic for law enforcement, fire department, emergency medical services, and other agencies.
  • Dispatches appropriate agency personnel to incident locations according to established departmental guidelines.
  • Enters data into and obtains data from the Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) networks.
  • Calls businesses and the public as a support function to obtain or relay information to/from officers.
  • Provides locations and directions to officers and the public using various mapping tools.
  • Participates in annual training classes and courses to maintain certification.
  • Participates in coordinating emergency response and assistance from external agencies.
  • Notifies appropriate personnel and/or supervisor of critical situations, weather-related information, and problems with communications or computer equipment.
  • Performs related duties.
  • KNOWLEDGE REQUIRED BY THE POSITION
  • Knowledge of departmental policies, procedures, and guidelines.
  • Knowledge of GCIC/NCIC rules and regulations.
  • Knowledge of laws pertaining to emergency communications such as FCC regulations.
  • Knowledge of county roadways, landmarks, businesses, and other geographical information within the county.
  • Skill in interpersonal communications.
  • Skill in oral and written communications.
  • Skill in judgement and decision making regarding scope of work.
  • Skill in performing duties during stressful situations.
  • Skill in working with Computer Aided Dispatch System.
  • Skill in mentoring others.
  • Skill in computer operations.
  • MINIMUM QUALIFICATIONS
  • Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
  • Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
  • Possession of or ability to readily obtain GCIC/NCIC certification, must be obtained within 12 months.
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