Field Service Technician

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The Field Service Technician is responsible for working independently and maintaining retail store technologies and computer systems and peripherals, within retail store and commercial business environments. They perform a full workload of product installation, support services and repair on Toshiba Global Commerce Solutions and non‑TOSHIBA retail products in the store systems, retail banking and SMB marketplaces (i.e., apparel stores, supermarkets, mass merchandising, specialty shops, banks, local insurance agents, CPAs, legal firms, etc.).

The technician is accountable for customer satisfaction, metrics attainment and operational activities as required for the services provided. Services include whole product and/or component exchange, on‑premises basic product & store equipment problem diagnosis, adjustment and/or repair. The technician may also perform equipment refurbishment, installation, relocation, discontinuance, product level engineering and configuration changes, upgrades and modifications, using well‑established documentation and procedures.

Work hours:

12:30 – 9:00 pm Sun–Thu (with off‑days Fri/Sat). Flexibility required for on‑call/stand‑by in a rotational basis for evenings, weekends and holidays, and availability based on customer needs.

• Operate in assigned territory and perform repairs and services on products, install all equipment in new or remodeled sites without assistance, handle all projects/installs independently, and maintain all supported equipment at field locations with minimal phone support. Proficient knowledge and use of all client support applications and portals, troubleshoot and fix complex problems over the phone with store personnel, use established procedures for repetitive or routine work, work individually or in a team and aid less experienced service representatives.
• Travel within assigned territory or nationally to customer locations to perform installations, relocation, discontinuance, product level engineering and configuration changes, upgrades and modifications to retail POS equipment.
• Effectively communicate with customers, management, peers and team members regarding status of work, potential problems, customer/store management satisfaction, and to seek advice and assistance. Build positive customer relationships, operate responsibilities efficiently and perform technical services complete, quality, and timely to meet commitments and minimize disruptions.
• Plan, prioritize, and schedule work to meet or exceed customer satisfaction objectives, arrange all travel plans in a timely, cost‑effective manner using company‑approved business tools, and respond to schedule changes with minimal notice. Flexibility to work varying shifts including overtime and weekends as necessary.
• Ensure installation activities are accurately documented in accordance with TOSHIBA standards and practices using automated systems and established reports, including air travel, call, mileage, timecards, and expense reports.
• Effectively maintain and manage trunk stock to support all customers.
• Perform other related duties as assigned.

• Driving to multiple customer locations throughout the day.
• Lifting up to 50 lbs. without assistance.
• Standing/Walking activities encountered during 75% of the normal workday.
• Stooping/Bending/Squatting activities encountered on a frequent basis.
• Reaching activities conducted frequently and repetitively throughout the workday.
• Twisting activities may be required depending on job duties.
• Regular use of basic hand tools (drills, screwdrivers, etc.).
• Regular air travel may be required.
• Use of ladders or lifts to access roof or inside ceiling/wall devices.

• High School Diploma with 4+ years of related experience, IT/Technical degree or certificate preferred.
• Must be able to travel 100% of the time, domestic and/or air travel. May be assigned to a local territory but air travel may be required for installations or other projects outside the…