Receptionist, Administrative​/Clerical

Receptionist post at Windermere & Bowness Medical Practice, run by Cumbria Health, which provides primary care in and out of hours across Cumbria. The role is the first point of contact for patients in person and by phone, handling queries and booking appointments, while also passing patient information to clinicians and keeping the reception area running. It is a part-time post over three days a week, Tuesday, Thursday and Friday, totalling 23.5 hours.

Employer sponsored visas are not offered for this post.

• First point of contact for patients in person and by phone, dealing with queries
• Making appointments and contacting patients with appointment times
• Processing confidential patient information to pass to clinicians
• Watching patients waiting to be seen and alerting a relevant professional if symptoms worsen
• Alerting emergency services in an emergency and getting help from within the department
• Opening the premises, setting the alarm and checking heating, air conditioning and panic alarms
• Securing the premises at the end of the day
• Taking and making calls, diverting them, taking messages and checking the telephone system at the start of the day
• Scanning patient data into electronic records and pulling, filing and copying paper records
• Sorting and distributing internal mail and deliveries, and processing outgoing mail
• Carrying out equipment checks and reporting issues to the Practice Manager or Co-ordinator
• Working autonomously, managing own workload and referring to line manager when needed

• GCSE English and Maths at grade 4 or above, or equivalent

• Intermediate computer skills
• Excellent oral and written communication and telephone manner
• Excellent organisational skills with close attention to detail
• Prioritising and managing own workload, with accurate work to deadlines
• Working on own initiative and under pressure
• Maintaining a high level of confidentiality

• Positive, confident and friendly, with a helpful, can-do approach
• Good team player who is flexible
• Building rapport and effective relationships at all levels
• Demonstrating initiative
• Maintaining workload in a sometimes busy and demanding environment
• Willingness to undertake further training

• Previous experience working within the NHS
• Previous experience in a similar role
• ECDL or equivalent
• NVQ Business Administration

• Flexible opportunities in location, hours and working patterns
• Training and social events
• Emphasis on staff wellbeing and development
• Positive working environment and work-life balance