Property Services Coordinator

Overview

• Salary: Up to £24,784.50 per annum (full time)
• Hours: Full-time (37.5 hours, Monday to Saturday, 9am–5:30pm)
• Location: Ambleside

We’re looking for an organised, proactive Property Services Assistant to join our busy Ambleside team. You’ll be at the heart of our operations, making sure maintenance and housekeeping schedules run like clockwork across our properties.

• Coordinate day-to-day property services, liaising with managers, tradespeople, and suppliers
• Handle guest and owner queries, progressing complaints where needed
• Manage compliance documents, property checks, recharges, and non-stock purchases
• Monitor inboxes, case files, and feedback – acting quickly to resolve issues
• Keep workloads on track and report progress
• Work closely with Customer Service to resolve any guest or owner concerns

We’re looking for someone who brings:

• Excellent organisation, attention to detail & multitasking skills
• Confident communicator – both written and verbal
• Strong customer service focus with problem-solving ability
• IT skills (Enterprise, KEA, Excel, or similar systems)

Bonus points if you have property services, trades, or hospitality experience.

Lakelovers, part of Sykes Holiday Cottages, has been creating unforgettable Lake District holidays since 1977. We handpick unique properties, maintain the highest standards, and make sure every guest leaves with a smile. With over 40 years of experience, we pride ourselves on quality, friendly service, and making a positive impact on our community and environment.

At Lakelovers & Sykes
, we believe in rewarding our people:

• Annual bonus scheme linked to company performance.
• Generous holiday allowance + extra days with long service
• Option to purchase extra holiday days if you wish.
• A day off for your birthday
• 2 volunteering days per year.
• Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
• Pension scheme with employer contributions
• Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
• Special offers and discounts designed to enhance your overall wellbeing.
• Health cash plan & life assurance.
• Training & development opportunities.
• 24/7 mental health support.
• Employee savings scheme
• Long service awards and company events

We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.

Apply now and join a supportive team keeping our properties and guests in safe hands!