Customer Team Member

Customer Team Member

Location:

2 Oak Street, Windermere, LA23 1EN

Pay: £13.04 per hour

Contract:

16 hours per week + regular overtime, 4‑month seasonal temporary contract, part time

Working pattern: A mix of opening, closing, and mid‑day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift. Either Friday after 6 pm, any shift on Saturday, or Sunday. We’re happy to discuss your availability further at interview.

Full, paid training provided.

• Friendly and thoughtful service – put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and doing all you can to deliver a great shopping experience.
• Support your store colleagues – work together to solve problems for customers and members.
• Ensure the store is safe and compliant – keep shelves stocked and make sure prices, dates, and temperatures are all as they should be.
• Introduce new products and services – share experiences with colleagues so everyone learns together.
• Support your local community – get involved in activities and events.

• Must be aged 18 or over (shifts may be before 6 am, after 10 pm, or other business‑related needs).
• A genuine care for the needs of customers and members.
• Great people skills, able to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• Flexibility to work a range of different shifts.

• 30 % discount on all Co‑op products in store plus 10 % discount on all other brands.
• A pension scheme with up to 10 % employer contributions.
• Stream— a money‑management app giving you access to a percentage of your pay as you earn it.
• 31 days holiday (including bank holidays, pro‑rata for part‑time colleagues).
• Virtual healthcare services for you and your family: GP appointments, eye care, mental health support, nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.