Clinic Assistant

Planned Parenthood of Southern New England

Care. No Matter What.

We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement.

Together, we’ll take pride in shaping the future of sexual health and reproductive rights for all people.

Planned Parenthood of Southern has a full time (37.5 hours per week) opening for a Clinic Assistant to work out of our Willimantic, CT Health Center in our back office providing direct patient care.

• Provides and supports the clinician in providing world class, quality healthcare services that support the whole person
• Provides excellent client centered customer service; makes certain the client is the center of all decision making
• Participates in health center effects to achieve established productivity and revenue cycle goals
• Partners with center manager and clinician to create efficient and effective system and processes to ensure business success and sustainability
• Knowledgeable of, understands and adheres to organizational and clinical standards, protocols, and policies
• Provide factual non-biased patient information and education necessary for the patient visit
• Performs technical clinical functions such as but not limited to: blood pressure, venipuncture, lab work, medical charting
• Performs basic office functions such as but not limited to: office reception, telephone triage, stocking supplies, filing, billing and coding, routine insurance data entry

• Solution-oriented; positive, optimistic, confident can-do attitude
• Ability to embrace a fast paced and dynamic environment where daily responsibilities could change frequently
• Demonstrated ability to handle highly confidential information with diplomacy and tact
• Must be comfortable when discussing sexuality, contraception, sexually transmitted diseases and pregnancy options
• Must have attention to detail and the ability to manage multiple tasks simultaneously
• Working knowledge in Microsoft Word, Excel, and Outlook is required
• Must be able to work mornings, evenings, weekends and have a reliable form of transportation
• Bi-lingual English/Spanish preferred but not required
• Must have high school diploma or equivalent
• Must be available to work Saturdays
• Communicates clearly and directly, continually able to hear, reflect, and act on feedback related to identity and equity with the aim to learn
• Awareness of multiple group identities and their dynamics, and brings a high level of self-awareness, empathy and humility to interpersonal interactions

• Monday 9am - 5pm
• Tuesday 8:30am - 4:30pm
• Wednesday 8:30am - 4:30pm
• Thursday 10am - 6pm
• Friday 8:00am - 4:00pm

$18.67 - $23.34 an hour

This position hourly rate begins at $18.67 per hour and may increase based on full years of experience. Due to our commitment to pay equity, PPSNE does not negotiate salaries.

PPSNE is committed to equal opportunity in all areas of its operations, including patient care and employment. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, marital status, genetics, veteran status, or any other protected category. Discrimination and retaliation are strictly prohibited.

PPSNE offers a comprehensive benefit package which includes Health, dental and vision insurance, paid parental leave, retirement savings, tuition reimbursement, generous paid time off, a flexible spending account, wellness program and more.